Local candidate encouraged to apply!! I can only work W2 for this role!!
Join our client for a contract to hire position as a Data Insights & Reporting Analyst!!! In this role you will work a hybrid schedule - 3 days/week in the Philadelphia, PA office.
Job Description:
If you are passionate about solving problems, if you hope to dive deep into health insurance operations, and if you hope to be part of a growing team with high visibility across leadership, I encourage you to join.
Our client is migrating its business processes to new vendors and systems.
Client Operations stood up an Issue Management team responsible for managing problems throughout the migration.
Data Insight and Reporting
Analysts are members of this team with the following responsibilities:
Analyze, trend, and track new Service Now business incidents on a daily basis.
Conduct Root Cause Analyses of issues using NextGen applications across domains such as enrollment, billing, claims, client setup, provider networks.
Categorize incidents into trended problems, open and maintain problem tickets through the problem management Service Now module. Update problem tickets with Root Cause, release information, impact, external communication, and other important ticket components.
Facilitate problem management meetings with key client business stakeholders to identify, update and resolve issues. Develop and maintain a problem management database to track issues and their resolution status.
Develop training documentation for business teams, ensuring our organization is well equipped to open, reassign, update, and resolve tickets. Document issue management policies and best practices.
Partner with the Rapid Insights team, developing tools to monitor the business and quickly identify new issues.
Required
Strong social and communication skills, and the ability to work as a matrixed leader across an organization.
3+ years of operations experience
Bachelor's degree
Recommended
2+ years of experience in problem management or a related field.
healthcare or health insurance
Strong analytical skills and the ability to identify trends and root causes of problems.
Experience working with Service Now and Tableau.
Knowledge of Google Big Query, SQL, or other coding languages
