Company Overview: We are a fast-growing family law firm helping our clients stand up for themselves in Child Custody, Divorce, child welfare defense (DHR) and adoption cases. We’re dedicated to providing top-tier legal services to our clients. Our team is fast-paced, methodical and relentless about delivering results while maintaining supportive, empowering and consistent client care. We are seeking a highly organized and detail-oriented Remote Legal Assistant / Communications Specialist to join our team and help us maintain seamless communication and operational efficiency.
Position Overview: As a Remote Legal Assistant / Communications Specialist, you will be responsible for monitoring client communications, primarily through our chat system, and ensuring that information is quickly and accurately relayed to the appropriate team members for follow-up and execution. Your role is crucial in maintaining the smooth operation of our client relations and internal workflow.
Key Responsibilities:
• Monitor client communications in real-time, with a focus on chat-based platforms.
• Type at least 75 words per minute to ensure fast and accurate response times. ( Note: the initial interview will involve a typing test. We understand that this might be nerve-wracking and affect your speed or accuracy slightly, but please respect our time and yours if you are not an eminently competent typist )
• Efficiently route client inquiries, updates, and tasks to the appropriate team members for timely follow-up.
• Maintain communication logs and organize client information for future reference.
• Provide exceptional customer service by ensuring clients feel heard, understood, and that their concerns are promptly addressed.
• Collaborate closely with attorneys, paralegals, and other team members to ensure no communication is missed.
• Assist in drafting routine legal correspondence, document management, and basic legal research.
• Identify urgent communications that require immediate attention and prioritize them accordingly.
• Be extremely comfortable with Zoom to collaborate with our team and clients.
Qualifications:
• Proven experience as a legal assistant, communications specialist, or similar role in a fast-paced, customer service environment.
• Exceptional typing speed of 75 words per minute or higher, with accuracy (see note above)
• Strong organizational skills with the ability to multitask and manage time effectively.
• Excellent written communication skills and attention to detail.
• Ability to work independently and remotely, with a proactive and solutions-oriented mindset.
• Experience in family law or legal office settings is preferred but not required.
• Proficient in using communication platforms and legal practice management software.
Benefits:
• Competitive salary commensurate with experience.
• Flexible, fully remote work environment.
• Healthcare coverage for employee at no cost to employee (marginal deduction for family, add-ons and upgrades)
• Retirement matching up to 3%
• paid parental leave (all parents)
• disability coverage; life insurance policy;
• Opportunities for professional growth and development.
• Work with a supportive and dynamic team in a meaningful, client-focused industry.
How to Apply:
For the right candidate, this will be a highly rewarding position. If this sounds like a good fit for you, you will need to complete a two-step process in order to be considered. Prepare a cover letter that explains what you believe are the 3 most important skills or qualities needed to be successful in this role. As a closing sentence please write, “I have read the instructions contained in the job posting and have followed the instructions.” Do not send your resumé through this online application service. Create an email and send us your resumé and cover letter in PDF format to Stephen at thinkfoxtrot dot com and cc Rachel at business at thinkfoxtrot dot com. The subject line of the email should contain your last name (in all caps), followed by the position for which you are applying in lower case, followed by one word that you would use to describe yourself (in all caps). [For example: SMITH legal assistant AWESOME]
APPLICATIONS RECEIVED THROUGH THIS SYSTEM AND THAT DO NOT FOLLOW INSTRUCTIONS WILL NOT BE CONSIDERED.
We look forward to hearing from you!