Join a dynamic team of Network Infrastructure Engineers & Administrators providing 24x7x365 support for operations and maintenance of an industry leading Zero Trust technologies within the Department of Defense. Provide second-tier support to end-users & network infrastructure experiencing network disruption, degradation and/or outages. Perform Tier 2/3 maintenance functions and interface with clients in-person, over the phone, and through email to troubleshoot, resolve, and close service tickets. Create, maintain, and review network topology diagrams, procedural documentation and develop/maintain Standard Operating Procedures (SOPs), as well as Tactics, Techniques, & Procedures (TTPs). Support & maintain critical network infrastructure & technologies through NetOps analysis, monitoring, root/cause investigation, cross-service collaboration, and escalation reporting, related to enhancing incident response & resolution activities to increase system stability, availability and customer satisfaction. Collaborate and work with team members across multiple time zones, supporting 24x7x365 network operations based on defined schedules from the Program Manager.
Primary Responsibilities:
- Experience with computer network exploitation, construction, and diagnostics of computer networks, network analysis, network threats and risks, incident responses, and database research.
- Maintain awareness of applicable computer network exploitation policies, regulations, and compliance documents.
- Provide reporting on activities and assist in the development and optimization of new and existing tools and techniques to enhance analytic capabilities.
- Provide analytic support at both network and host level to augment the government team charged with identifying and characterizing anomalies on customer networks.
- Provide domain expertise in networking hardware and communications technologies, and system programming.
- Develop innovative solutions to complex problems. Work without considerable direction and mentor and supervise team members.
- Develop and analyze exploitation tactics, techniques, and procedures for a wide range of operating systems.
- Ability to view computer screen continuously for two hours or more.
- Basic Qualifications:Two (2) years of demonstrated experience in cybersecurity techniques and network analysis. (not in policy)
- Three (3) years of demonstrated experience in incident response.
- Three (3) years of demonstrated experience with TCP/IP fundamentals, Windows, and Linux/Unix operating systems, and supporting Microsoft Office applications
- Experience with Cisco, Juniper, Palo Alto Networks, Routers and Switches
- Experience with ITSM tools and platforms such as ServiceNow, BMC Remedy
- Experience with knowledge management tools such as SharePoint and/or Confluence/JIRA
- Experience with networking concepts and technologies, such as Wireshark, VLAN tagging, BGP/MPLS routing protocols.
- Ability to perform hardware and operating system troubleshooting
- Excellent oral and written communications
- Experience working in a help desk environment
- Secret clearance
- Bachelors Degree in a related field or 4-6 years of relevant experience
- Minimum of an 8140/8570 IAT Level II certification
Nice to Have:
- CCNA, CCNP, or other related Networking Certificates
- Experience with Netscout
- Experience implementing Firewall/Security rule policies
- Experience with AWS or Azure Cloud Networking
- Experience with Secret/Classified Networks or Crypto Devices
- Experience with designing, deploying, and advancing support of multi-protocol IP backbone and access network
