Employment Type: Full Time (Direct Hire)
Employment Setup: Hybrid (4 days onsite per week)
Location: Raleigh-Durham, NC (Research Triangle Park)
What impact you will make?
We are seeking a highly skilled and experienced IT professional to drive our Service Asset and
Configuration Management (SACM) initiatives. The ideal candidate will play a crucial role in
ensuring the accuracy, integrity, and efficiency of our Configuration Management Database
(CMDB) and related processes. As a Senior Configuration Management Engineer, you will be
accountable for the maintenance of the CMDB, configuration identification and control, and
collaboration with IT Operations Management (ITOM), IT Asset Management (ITAM), and
Service Management teams. You will be responsible for driving continuous improvement
initiatives and working with leaders across the organization to ensure adherence to SACM
processes.
What you will be doing?
• Accountable for configuration management health metrics, reporting, and remediation
activities.
• Responsible for supporting configuration management processes and end user support of
the CMDB.
• Responsible for supporting IT Asset Management processes, including training and data
management.
• Accountable for fostering collaboration with IT Operations Management (ITOM) and IT Asset
Management (ITAM) teams to integrate configuration management practices into operational
and asset management processes.
• Responsible for supporting service owners and the management of service portfolios.
• Accountable for developing and maintaining reporting mechanisms to provide insights into
the state of the CMDB, configuration item relationships, and adherence to configuration
management best practices.
• Responsible for implementing processes to improve overall completeness and correctness
within the CMDB.
What skills do you need to be successful?
• Proven experience in Hardware and Software Asset Management processes.
• Expert level understanding of CMDB, the CSDM, and portfolio management.
• Experience mapping application services for digital products.
• Ability to influence across organizational levels, particularly senior leaders.
• Specialized knowledge of defining, documenting, and implementing Asset Management and
Configuration Management processes for both hardware and software CIs.
• Experience with IT Service Management toolsets (e.g. ServiceNow, Microsoft SCCM).
• Strong written skills for the creation of end-user documentation and training materials.
