NEC PBX TECHNICIAN
Work location: Rancho Cordova, CA (100% onsite)
Duration: 6 months to 12 months
Note: Though the client would prefer local candidates, we can submit candidates who are willing to relocate at their own expense.
Pay Rae: Market/DOE
Provide dedicated on-site legacy NEC PBX telephone system support for client sites in the Sacramento area. This will include maintaining, upgrading, and decommissioning the existing NEC phone system.
This managed service will be for a fixed annual rate working 40 hours per week for the term of the SOW.
The onsite technician must be NEC PBX (SV9500) certified for this support.
Roles & Responsibilities for this Managed Service:
-Technical support and troubleshooting
-System and component installation
-Customer telephone adds, deletes, moves and changes
-Customer feature adds, deletes and changes
-Customer voicemail adds, deletes and changes
-Customer ACD adds, deletes and changes
-Design and implementation of contact center call flows
-Customer GNAV adds, deletes and changes
-Review MA4000 alarms daily and take appropriate action
-Equipment testing and troubleshooting
-System operational knowledge and user training
-Support call resolution
-Document customer telephony network infrastructure in Wirepath
-Managing user requests and incident management workflow in ServiceNow
-Provide periodic system backups and preventive maintenance
-Take ownership of project life cycle
-Create appropriate documentation, including project timelines, schedules, diagrams, etc.
-Participate in and oversee installation and implementation
-PBX and LENS audits
-NEC backup phone system RED phones
-NEC elevator phones ‘
-Yellow emergency phones
-Follow up after installation to ensure smooth transition
-Understand voice analog, digital, and VoIP technologies
-Integration with Cisco CUCM, Unity Voice mail, SIP trunking
