Qualifications: The following are preferred or desired unless specifically stated:
· Must live in Twin Cities area.
· High school diploma or equivalent required; CompTIA A+ Certification or AS degree preferred.
· Minimum One (1) year IT technology store support experience preferred.
· Demonstrated proficiency across all IT store support technologies using advanced troubleshooting techniques, including point of sale, network, printers, digital multi-meter, cabling, etc.
· Sub-assembly hardware repair experience preferred.
· Demonstrated proficiency in the use of common troubleshooting utilities.
· Professional communication and interpersonal skills required; this position will interface directly with customers and end users; must be able to communicate effectively using all standard business methods of communication.
· Advanced written communication skills required to provide accurate notation, invoicing, and equipment information within each service request.
· Must work well within a fast-paced logistics environment, moving product quickly within the supply chain.
· Strong organizational skills required.
· Must possess a strong sense of urgency in managing customer Service Level Agreement(s).
· Must have a demonstrated ability to work in adverse repair environments.
· Must possess ability to work independently.
· Must pass criminal background, pre-employment drug screening, and Motor Vehicle Record check
· Other duties assigned as needed.
Key Responsibilities include, but not limited to:
· Troubleshooting, repair, installation, and de-installation of technology issues in live customer environments.
· Complete maintenance, repairs, installations, and recovery of all supported hardware within an aggressive SLA (Service Level Agreement) environment.
· Manage service request for projects and break/fix maintenance.
· Responsible for managing all logistics hardware handling requirements.
· Responsible for maintaining clear, accurate and timely updates on all service requests in adherence with service request standards.
· Work with customer support centers on service problem updates, support issues, and concerns with supported IT systems.
· Adhere to repair standards and service levels established for each customer.
· Must have the ability to work a flexible schedule including night(s) and weekend(s).
· Must have the ability to provide personal transportation. Extensive driving may be required, and travel will be reimbursed.
- · Approximately 10% out of town travel will be required.
