We are looking for a Patient Care Coordinator to join one of our amazing clients in Lincoln, CA!
Schedule: Monday-Friday, 8am-5pm
Pay: $23-$25/hr
Essential Duties and Responsibilities:
- Creates and manages an effective patient schedule by converting inbound/outbound calls into appropriate appointments.
- Ensures the patient has the best experience possible with timely and courteous interactions throughout the patient experience.
- Executes the appointment reminder process with pre-calls at 48 hours prior to appointment.
- Answers the multi-line phone while maintaining a polite, consistent phone manner using proper telephone etiquette and handles the caller's needs or directs the caller to the appropriate party.
- Registers new patients and updates existing patient demographics by collecting detailed patient information including personal, insurance, and financial information.
- Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.
- Responds to inquiries by patients, prospective patients, & visitors in a courteous manner.
- Greet patients upon arrival, sign them in and obtain any other necessary data to ensure the patient has the best experience possible.
- Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents in advance via email.
- Call on existing patients to promote new products and services.
- Apply training and development to achieve companion attendance rate, out of warranty rate, cancellation / no-show rate, referral rate, and in-bound calls to appointment rate.
- Overcome objections through the use of scripts and objection-handling training.
- Participates in ongoing training and development through weekly conference calls and occasional classes.
- Responsible for keeping the reception area clean and organized.
- Maintains patient privacy in compliance with HIPAA federal guidelines and practice policies.
Position Qualifications:
- High School Diploma required, Associates degree preferred
- 2 years front office experience
- Must be computer literate in all Microsoft Office programs.
- Must be able to work well independently and be detailed-oriented and organized.
The ideal candidate will also possess:
- Excellent people and customer service skills
- Ability to handle heavy phone work and provide top-notch service.
- Strong organizational skills.
- Excellent communication skills.
- Prior medical/healthcare office experience a plus!
- Independent worker, thinks on their feet.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
