Under the general supervision of the Network Technician Supervisor, Network Technician II (L2) setups, maintains, documents MDF and IDF of PHA HQ and remote offices along with endpoints. Duties include end-user technical support by identifying, troubleshooting, resolving and maintaining devices such as workstations, tablets, cellphones, VOIP phones/CISCO hardware, security badges and software installation and configurations, including data center equipment such as switches, servers and peripheral equipment for the Information Systems Management (ISM) Department. Responsibility includes analyzing and fixing network-related problems reported by end-users or L3 Administrators when applicable.
Annual salary range: $61,708 - $65,565
Qualifications
Competencies (Skills, knowledge, abilities)
Product knowledge and technical skills to install PC components and operating systems; Analyzing basic network problems, evaluating alternatives, and developing solutions based on findings; Maintaining network hardware, switches, routers, and network cabling requirements.; Analyzing equipment and system malfunctions, troubleshooting computers and software applications, and determining effective solutions; Troubleshoot network issues quickly by identifying the sources of the problem; Solving technical problems involving multiple operating systems, applications, and platforms; Assessing and prioritizing multiple tasks, projects and demands; Interacting with people of different social, economic, and ethnic backgrounds; Establishing and maintaining effective working relationships with co-workers; Operating a personal computer utilizing standard and specialized software; Communicating effectively verbally and in writing.
Certifications, Licenses required
A valid Commonwealth of Pennsylvania Driver's License is required.
Preferred Certifications: CCNA, CCNP, CompTIA A+, and MCSA: Windows Server 2016
Supervisory responsibilities
None
Physical Demands, Activities, Work environment conditions.
Work is performed in a standard office environment. Physical dexterity is required to work in confined spaces and use precision tools and equipment; requires vision capacity to perform fine calibrations and differentiate between colored wires. Required to regularly lift up to 50lbs.
Travel required
Limited travel to PHA sites as warranted.
Minimum education
Bachelor’s Degree in Computer Networking, Information Systems; AND
Minimum experience
Three (3) or more years of experience with hardware and software diagnostics and maintenance, within a corporate IT environment; OR an equivalent combination of education, training and experience
Responsibilities
Setups, maintains, documents, monitors, track and manages network concentration areas (MDF, IDF) components such as, not limited to,UPS, PDU, physical security, environmental control; Supports Data Center and remote network rooms’ operations including physical tasks such as swapping devices such as backup tapes, network switches-routers, servers and other network attached devices including labeling these components using label maker; Installs, maintains networked printers’ drivers in printer servers; Configure, test and document, deploy endpoints in mass deployment events; Tests, captures, updates and maintains endpoints software images utilizing software such as Ivanti; Travels to remote sites to set and maintain end-user IT equipment in their workspace such as workstations, printers, fax, scanners, and CISCO VOIP phones; Troubleshoot and resolve wired and wireless network switches and routers; Troubleshoot and resolve endpoints problems; Assists with network security tasks; Supports end-user calls, emails and walk-ins when directed in effort of supporting L1 activities; Monitoring alerts from various building probes (Solarwind, PHAPD Command Center, etc…); Provide support in configuring and deploying WAP; Properly maintain objects in Active Directory’s Organizational Units and related objects; Configures and installs desktop computers, notebook computers, and mobile devices in response to the demands of a complex network environment; Documents all changes; performs backup and restore functions; Patching Data Center network attached devices during Sundays and provide support after business hours or holidays when needed; Occasionally travel to other offices, with possible overnights and afterhours stays; Maintains work log of service requests, equipment malfunctions, software errors, failures, and technical configurations; identifies and reports trends and technical problems which need to be addressed by improved methodologies, procedures, and policies; Stays abreast of trends and innovations in information systems issues and policies; Maintains absolute confidentiality of work-related issues and PHA information; performs related duties and responsibilities as assigned; Participates in an afterhours and on-call activities during critical service disruptions; Undertaking of IT related assignments, as directed; Other duties as assigned
How To Apply
All applications will be accepted through the Philadelphia Housing Authority’s Jobs Board at www.pha.phila.gov/jobs
Closing Statement
About the Philadelphia Housing Authority (PHA)
Established in 1937, and with an employment workforce of over 1,100, the Philadelphia Housing Authority is a municipal agency providing public housing services to over 76,000 residents in the city of Philadelphia, Pennsylvania.
Financial support for Authority operations and capital needs comes primarily from rent payments and subsidies provided by the U.S. Department of Housing and Urban Development (HUD). PHA is one of a very select group of housing authorities across the nation that has attained Moving to Work (MTW) status. This designation allows housing agencies the opportunity and flexibility, on a local level, to develop and implement innovative housing and self-sufficiency strategies to benefit public housing residents and Housing Choice Voucher Program (HCVP) participants.
PHA is an equal opportunity employer and makes all employment decisions on the basis of individual qualifications without regard to race, creed, color, sex, sexual orientation, gender identify, pregnancy, national origin, ethnicity or ancestry, religion, age, disability, citizenship, marital status, military or veteran status, genetic information, or any other protected characteristic.
