Customer Experience Representative
Origin is America’s next big brand. We make everything from dirt to shirt in our Maine and North Carolina-based factories. Workwear, Hunt wear, Fight wear, and Life wear are the core of our business.
Origin believes in the American Dream and that it’s still very much alive. We believe in our communities and our local workforce. We believe in the reshoring of our machinery and rebuilding the knowledge and skills of the past to create economic sustainability here at home, for generations to come.
Primary Role:
As a Customer Experience Representative, your primary role will be to support our growing brands and enthusiastic customer base by delivering our customers an excellent experience! You will receive inbound phone and computer-based inquiries from our customers and assist them in their selections and offer recommendations.
Duties and Responsibilities:
- Maintaining a positive and professional attitude toward customers at all times.
- Attending to customer questions, complaints, and concerns in a timely manner and facilitating satisfactory resolution
- Receiving, processing, and verifying the accuracy of orders from customers
- Accessing the company’s internal systems to obtain and extract order information and provide it to customers
- Organizing workflow to meet customer deadlines
Qualifications:
- Proficient computer skills. Must be comfortable working with a fully digital environment.
- Ability to work well in time-sensitive situations where customer satisfaction is the ultimate goal
- Excellent verbal and written communication skills and, in particular, the ability to craft professional e-mails and client-related documents
- Must be action oriented with the ability to think critically.
- Must be team oriented.
Preferred Knowledge, Skills, and Abilities:
- Two or more years of Customer Service experience (preferred)
- Knowledge of Apparel product sales experience (preferred)
Work Location:
In person
Schedule:
- 8 hour shift
- Day shift, 8:30 AM – 5:00 PM
- Monday to Friday
Education:
High School Diploma or equivalent
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
