What’s the job?
The technical service representative provides support to both internal and external siding customers. Additionally, there is direct collaboration with the Product Management and Contractor Engagement teams on creating technical support documents.
The position involves managing customer technical requests by logging them into a CRM system and providing resolutions. There will also be frequent collaboration with the Product Management and Contractor Engagement teams on technical documents.
Responsibilities include:
- Fielding calls from customers and logging necessary information into Salesforce for record-keeping and follow-up purposes.
- Actively seeking out and providing answers to customer questions, ensuring timely and accurate responses to their inquiries.
- Closing the loop on customer questions by providing comprehensive resolutions and ensuring that their concerns have been fully addressed.
- Managing the full lifecycle of customer questions, including communication via email, phone, and chat, and ensuring that every interaction is handled with professionalism and care.
- Working closely with the product management team to review and edit technical documents, ensuring they are accurate, informative, and reflective of the latest updates.
“Your Skills Matter”
What do you bring?
Qualifications:
- Associate degree required
- Bachelor’s Degree preferred
- 3 years of construction industry experience, with a focus on siding installation as a plus
- Customer Service experience
Why work for us?
Through the responsible development of innovative and sustainable building products, CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years. Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name CertainTeed. Today, CertainTeed is a leading North American brand of exterior and interior building products, including roofing, siding, fence, decking, railing, trim, insulation, drywall and ceilings.
A subsidiary of Saint-Gobain, one of the world’s largest and oldest building products companies, CertainTeed has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada. www.certainteed.com
What are our perks?
We provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs. Our menu of flexible options includes, but is not limited to:
- Excellent healthcare options: Medical, vision, prescription & dental
- Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program
- Financial Security: Competitive 401(k), Company-funded Retirement Accumulation Plan and Employee Stock Purchase Program (PEG)
- Tuition Reimbursement: Continuing education for every season of your career
- Pet Insurance options: Insurance plan & prescription discount program for your furry friends
- Employee Recognition Programs
- PerkSpot: Our exclusive one-stop online discount marketplace
- LiveWell: Rewarding you for living a healthy lifestyle
