Acara Solutions is looking for a Customer Account Manager for one of our aviation manufacturing clients.
Office hours Mon-Fri 8am-4:30pm
Salary range $90K-$110K depending on experience.
Summary: Reporting to the Sales Manager, the Customer Account Manager is a key member of the Customer Support Team (CST) who will support all products. Responsible for managing multiple customer accounts and for all functions of key customer accounts as it relates to the base business including bookings, pricing, and customer communication. The Customer Account Manager is the voice of the customer working with Operations to ensure key objectives are achieved.
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
Support the customer’s account and relationship
Collaborates with the Sales Manager and departments in meeting contractual commitments, production schedules and in resolving problems
Review and confirm customer contractual and PO requirements
Work with and provide guidance to the CA and SE assigned to the customer
Monitor, contest, and improve customer account scorecard data
Assist the Sales Manager on preparing bookings forecast and plan
As a member of the Customer Support Team (CST) works as part of a team to address all product line issues including production, engineering, delivery, sales, and quality
Prepare quotes and pricing for submittal to the Sales Manager
Lead customer OOR discussions to ensure accurate and timely information is provided to the customer
Support/lead customer visits both onsite and externally as requested
Employee’s primary duties require him/her to use discretion and independent judgment.
Education and/or Experience
Bachelor's degree (B. A.) from four-year college or university; five (5+) years related experience and/or training; or equivalent combination of education and experience.
