The Student Accounts Manager oversees the Student Accounts department which is charged with servicing all college tuition and loan accounts, and supporting new, continuing, and alumni students with excellent customer service while working to minimize default rates and bad debt. The Manager heavily utilizes systems and databases to achieve the objectives of the role. The Manager communicates financial-related topics to a variety of audiences. This position requires a dynamic individual who can effectively communicate with students, faculty, and staff while managing various administrative tasks. The Student Manager will oversee student services, assist with financial analysis, and ensure smooth operations within the educational framework.
Founded in 1914, Cornish has multiple departments and the library supports all of them with reference, resources, and instruction. Students take classes in Art, Dance, Design, Film, Music, Performance Production, and Theater. It is known for its faculty of practicing artists who bring the arts to their students through hands-on work.
The mission of Cornish is to provide students aspiring to become practicing artists with an educational program of the highest possible quality, in an environment that nurtures creativity and intellectual curiosity, while preparing them to contribute to society as artists, citizens, and innovators. Cornish realizes this mission by offering baccalaureate studies in the performing and visual arts and by serving as a focal point in the community for public presentation, artistic criticism, participation and discussion of the arts.
If you are looking for a community that promotes and supports creative engagement, consider Cornish. In addition to a great community, Cornish offers generous paid medical, dental, vision, long-term disability, paid time-off and holidays.
Responsibilities
Manages all aspects of student accounts for the undergraduate and non-matriculated programs, including:
- Advising students and parents regarding college financial situations with a firm yet compassionate approach
- Administering monthly payment plans for all programs
- Negotiating deferred tuition contracts for past due accounts
- Applying financial aid to students’ accounts within regulatory guidelines
- Disbursing financial aid refunds to students and parents within regulatory guidelines
Develops and administers student account and bad debt policy and procedure, including:
- Creating account billing schedules
- Determining billing policy, late fee and refund schedules
- Tracking past due accounts and strategizing appropriate actions to take, such as contacting collection agencies
Manages and updates the Student Accounts Office database within the college system in order to:
- Charge students tuition and fees accurately for registered courses
- Refund students appropriately for courses dropped
- Accurately report all collections to the Finance Office
- Manage meal plans and housing payments
Collaborates with the College’s Financial Aid Office to monitor compliance with government and private lending regulations.
Supervises Student Accounts staff including:
- Hiring and training staff
- Establishing work schedules and approving timesheets
- Conducting annual performance reviews
Analyzes all withdrawing students’ situations for the Department of Education Refund Recalculation Function.
Other duties as assigned.
Department: Finance
Reports To: Chief Financial Officer
Supervises: Student Accounts Coordinator, Work study students
Pay Grade: Non-Exempt; Full-time
Compensation: $32.20 hr.-$33.65 hr. / $67,000-$70,000 per year
Minimum Qualifications
- Five years progressive accounting and/or related experience.
- Experience in Microsoft Office with strong database management and advanced spreadsheet skills
- Excellent written and verbal communication skills
- Strong collaboration and interpersonal skills
- Self-motivated, well organized, detail-oriented and able to handle multiple tasks under tight deadlines
- Able to work effectively with a diverse population
- Ability to maintain confidentiality
- Must pass background check
Preferred Qualifications
- Knowledge of financial aid process
- Experience in collections or as an account representative
- Experience in database design
- Experience with Jenzabar software
- Knowledge of bursar guidelines for federal aid
Application Procedures
Please submit the following items to our email, Careers@Cornish.edu:
1) Cover Letter or Letter of Interest
2) Resume or C.V.
3) Cornish Employment Application Form
Equal Opportunity Statement
Cornish commits to demonstrating respect for individual expression and integrity; to promoting the equality of opportunity and rights of all persons within the community and to actively encouraging and maintaining the representation and inclusion of diverse cultures and backgrounds within the student body, faculty, staff and curricula.
We believe that diversity refers to a number of human qualities and characteristics. National origin, race, gender, age, socioeconomic background, religion, sexual orientation and disabilities are characteristics that combine in unique ways, forming the multiple identities we all hold. Those diverse characteristics contribute positively to the environment of Cornish and to an education that accurately reflects and contributes to the complex interplay of art, culture and society.
We hold ourselves responsible to fulfill the mission of Cornish by preparing students “to contribute to society as artists, citizens, and innovators,” and believe that the mission is best served by actively cultivating a positive environment in which to explore and express the diverse perspectives of a pluralistic society.
Cornish College of the Arts is an equal opportunity employer intent on enriching the diversity of its faculty, staff, and students. Our goal is to create an intercultural learning environment comprised of people with varied experiences and perspectives. We strongly encourage applications from members of underrepresented groups for all open positions.
