Key Responsibilities:
- Handle calls, process orders, manage databases, issue credits, and expedite orders.
- Identify customer needs and ensure satisfaction through effective communication.
- Serve as the main contact for customers and sales reps, building strong relationships.
- Address complaints, provide solutions, and ensure timely follow-up.
- Administer pricing, collaborate with procurement and engineering, and manage supply chain requirements.
- Keep records of interactions, quotes, and customer accounts in CRM systems.
- Proactively engage with customers and manage specific account activities.
- Complete other tasks and special projects as needed.
Qualifications:
- 2-4 years of customer support and order management experience (steel industry preferred).
- Strong communication skills and proficiency in MS Office (especially Excel).
- Ability to handle multiple tasks in a fast-paced environment.
Desired Skills and Experience
Key Responsibilities:
Handle calls, process orders, manage databases, issue credits, and expedite orders.
Identify customer needs and ensure satisfaction through effective communication.
Serve as the main contact for customers and sales reps, building strong relationships.
Address complaints, provide solutions, and ensure timely follow-up.
Administer pricing, collaborate with procurement and engineering, and manage supply chain requirements.
Keep records of interactions, quotes, and customer accounts in CRM systems.
Proactively engage with customers and manage specific account activities.
Complete other tasks and special projects as needed.
Qualifications:
2-4 years of customer support and order management experience (steel industry preferred).
Strong communication skills and proficiency in MS Office (especially Excel).
Ability to handle multiple tasks in a fast-paced environment.
