Organization Description
Cocoon is a rapidly expanding members-only club for families, offering a blend of play spaces, classes, and community support inspired by Montessori and Reggio Emilia philosophies. Located in Tribeca and the Upper West Side, Cocoon is committed to inclusivity, with every membership fee supporting prenatal and postpartum programming for parents of all income levels.
Job Description
The Operations Manager reports to the Club Director and supports Club operations, membership engagement, and event management, enhancing member experiences and contributing to growth. We hire kind-hearted professionals who tackle every challenge—no task too small, no goal too big.
Key Responsibilities
1. Leadership and Team Development:
- Assist in leading and developing teams across various departments.
- Help implement policies, procedures, and training programs.
- Assist in ensuring team performance targets are met.
2. Operations and Membership Services:
- Maintain high customer service standards.
- Support event planning and manage member feedback.
- Contribute to maintaining space aesthetics and process improvements.
3. HR Management:
- Assist with recruitment, onboarding, staff scheduling and payroll.
- Support training systems and HR compliance.
4. Financial Management:
- Help manage budgets, vendor accounts, and P&L analysis.
- Support products and services profitability.
5. Marketing and Sales:
- Aid in achieving membership targets and promoting Club offerings.
- Assist in marketing and social media campaigns and community engagement.
- Conduct tours and member onboarding.
Key Success Factors:
- Ownership of Club operations and member satisfaction.
- Expertise in sales, marketing, hospitality and event management.
- Strong communication, decision-making, and organizational skills.
- Ability to work flexible hours, including weekends and evenings.
Qualifications:
- Bachelor’s degree or equivalent experience in business, hospitality, or related fields.
- 2 years in a management role, preferably in family-oriented settings.
- Experience with budgets and P&L responsibilities.
- Knowledge of early childhood education is a plus.
Position type: Full Time, with weekend flexibility (e.g., Sunday - Thursday)
Compensation: $70,000 - $75,000, plus bonus/commission
Full-time Employee Benefits:
- Health subsidy up to $1000/month
- PTO, including 15 Vacation Days, 5 Personal Days, 1 Volunteer Day
- Holidays, Sick Leave
- 16 Weeks Paid Parental Leave
- Professional Development
Cover Letter Required For Consideration
We’re thrilled that you’re interested in joining our dynamic team at Cocoon! To help us get to know you better, we’d love to hear about your experience working with families and children through a brief cover letter. In your cover letter, share some highlights of your previous work with families and why it’s been so fulfilling. Let us know what excites you about the opportunity to be a part of Cocoon and how your skills and values align with our family-focused mission. We can’t wait to read all about your experiences and see why you’d be a fantastic fit for our vibrant and nurturing workplace. Cover letter and resume are required, to apply please email: hr@joincocoon.com.
EEO Statement
Cocoon is an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace.
