ABOUT US:
Lab Advanced Solutions (“LAS”) is a lab equipment, product and services business headquartered in Bellport, New York. LAS is comprised of Block Scientific (“Block”) and Myco Instruments. Block, established over 20 years ago, is a refurbisher of lab equipment, distributor of new and used equipment, seller of consumables and reagents, and a repair and maintenance service provider to the medical lab industry. MYCO, established over 20 years ago, is based in Bonney Lake, WA and is a lab equipment procurement and wholesaler company.
Across the two companies of LAS, we have common values. We pride ourselves on high quality service, a national infrastructure, and the ability to always craft a solution that works for the customer. With your help, we look forward to continuing to do so in a fun, professional environment.
As a member of the LAS team, the role is part of a premier medical lab solutions provider. LAS operates as a critical business in the ecosystem of the healthcare industry, helping provide equipment, service, and support needed to keep the country’s regional lab systems and outpatient facilities running smoothly. LAS is at the forefront of leading the latest lab innovations into healthcare environments, educating essential workers on the use of that equipment, and the rapid response to diagnose and remediate technical issues with the equipment
POSITION SUMMARY:
Lab Advanced Solutions is looking for a strategic, hands-on Director of Operations to join our team in Bellport, Long Island. This role drives organizational effectiveness by providing leadership and direction in managing all people, processes, and tools of the technical (production) and administrative operations.
KEY RESPONSIBILITIES:
Production Team Leadership:
- Oversee the refurbishment and depot repair service of clinical instrumentation, ensuring production, performance, and quality standards are consistently met in support of Sales and Corporate requirements.
- Drive process improvement and maintain stringent quality control measures to ensure products meet or exceed industry and customer standards.
- Ensure compliance with regulatory standards (e.g., CLIA, CAP, HIPPA).
- Safeguard compliance with OSHA safety regulations and promote a culture of safety throughout the facility.
- Maintain and support the ISO9001-based quality system as it is implemented.
- Establish departmental standard operating procedures.
- Drive "best practices" in all areas of responsibility.
Deliver progress and production reports to executive team members as requested:
- Maintain excellent and effective customer service for external Block Scientific customers through in-depth knowledge of company instrumentation, defining the processes and resolving problems and training and maintaining staff to provide service, information and problem resolution.
Administrative Operations Leadership:
- Supervise the Operations Manager, overseeing facilities, warehouse management, inventory control, order processing, purchasing, supply chain and shipping logistics management.
- Ensure timely order entry and communications with the Production Team.
- Collaborate with senior leadership on daily activities to drive stable and predictable revenue and margins to meet business goals.
Training:
- Manages the LAS methodology to ensure all new employees are fully trained for their positions. Assists new hires with training plans, tasks and shadowing.
- Collaborates with internal customers to identify training needs. Consults and works with subject matter experts (SME's) and cross-department representatives to implement innovation solutions with training programs and curriculum.
- Creates and designs new and refresher training programs that get results.
- Develops and deploys OJT (on the job) training.
- Reviews training programs for quality, accuracy and alignment across the business.
- Advises on the impact of a change or improvement to new or current programs.
- Measures training impact through data and KPIs.
- Conducts ongoing needs assessments to ensure that training needs are aligned with strategic objectives of the company and that training needs are prioritized.
KEY EXPERIENCE
- Bachelor's degree in a technical field (physical science / engineering) operations/production management or related field
- 7+ years related experience and/or training in the medical device industry.
- Demonstrated experience installing scalable operational training programs in high growth environments.
- Broad business acumen, including proficient knowledge and product expertise across a wide variety of diagnostics products and delivery platforms.
- Experience leading teams of more than 10 employees.
- Experience managing technical teams.
- Demonstrated proficiency in time and project management.
- Ability to effectively interface with a variety of people at various technical and management levels.
- Process improvement through the establishment and maintenance of scalable processes.
- Experience managing multiple projects at the same time in a fast-paced environment.
WHAT WE OFFER
- Competitive salary based on experience.
- Benefits package
- Professional development opportunities
- Collaborative work environment
