Account Manager for St. Louis customer- Leading Food Manufacturer is looking for someone to manager the Midwest customers.
Some travel required
Overview
The Client Account Manager (CAM) is responsible for developing and maintaining strong relationships with existing clients. They will work closely with clients to understand their needs, identify opportunities, and deliver exceptional service. The CAM will be the primary point of contact for clients, ensuring their satisfaction and loyalty.
Responsibilities
- Client Relationship Management:Develop and maintain strong relationships with existing clients.
- Proactively identify and address client needs and concerns.
- Serve as the primary point of contact for clients, providing excellent customer service.
- Ensure client satisfaction and loyalty.
- Sales and Account Growth:Identify opportunities to upsell and cross-sell products and services to existing clients.
- Develop and execute account growth strategies.
- Collaborate with sales teams to generate new business.
- Project Management:Oversee the delivery of projects and services to clients.
- Ensure projects are completed on time, within budget, and to the client's satisfaction.
- Manage client expectations and address any issues that arise.
- Reporting and Analysis:Prepare regular reports on client account performance.
- Analyze client data to identify trends and opportunities.
- Provide insights and recommendations to improve client satisfaction and retention.
- Team Collaboration:Work closely with internal teams (e.g., sales, marketing, customer support) to ensure seamless client experience.
- Share best practices and knowledge with team members.
Qualifications
- Bachelor's degree in business, marketing, or a related field.
- Minimum of [number] years of experience in client account management or a similar role.
- Strong understanding of the [industry or company] and its products/services.
- Excellent communication and interpersonal skills.
- Ability to build and maintain strong relationships with clients.
- Strong problem-solving and negotiation skills.
- Proficiency in using CRM software and other relevant tools.
Additional Skills (Preferred)
- Experience in Food and Beverage, Manufacturing.
- Project management certification (e.g., PMP).
- Fluency in English.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and supportive work environment.
