Technical Support Associate
5 days onsite, Plano TX
Responsibilities:
• Provide solution administration support for the Windows server systems in a multi-platform environment
• Provide on-site VIP Support for Executives
• Extensive off-hour VIP Support and other urgent cases
• Working as Tier 2 level technical support
• Experience with SCCM on Image deployment from client side
• High-level troubleshooting technique on AD, Events, and Systems
• Support in-house security solution management
Requirements/Qualifications:
• Provide technical support in using these Windows domain tools:
o Active Directory Users and Computers
o Active Directory Services
o Domain Group Policy Experience
o Domain Name System (DNS) Server
• Must have MDM/EMM support experience
• Must have Corporate MacOS/MacBook support experience
• Bachelor’s degree preferred with at least 3-years of Corporate Desktop Support or the equivalent combination of education and/or experience
• Must have strong speaking and writing skills
• Must have onsite & remote Executive support
• Must be able to travel within US up to 10% of work time
• VDI support experience is a plus
• Linux experience is a plus
• Must be onsite
Pay range is $20-$26 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
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