One of our top non-profit clients are looking for a Temporary Member Advisor!
Role: Temporary Member Advisor
Rate: $20/hr
Location: Fully remote
Timeline: ASAP through the middle of December
Hours: 9am-6pm w/ 1hr lunch
Interview: 1 round (virtual interview), background check + NDA signed, start ASAP.
About the grants team...
There are 9 people on the team currently, they are super collaborative, chatting all the time via slack, helping wherever is needed, very kind with a customer service support approach.
Job description:
This position will provide administrative support for all of our programs and services. The primary function of this role is to provide customer support to our member artists on a day-to-day basis.
The successful candidate will be a creative problem solver and quick learner who has an enthusiasm for the arts, is incredibly personable over the phone and email, has a sense of humor, possesses a high level of patience and understanding (particularly as it relates to explaining the same information multiple times), and is able to operate and respond in a fast-paced environment while remaining calm and collected. Candidates with a work history that includes grant writing, fundraising, development, and/or customer service will likely excel. This position will require self-motivation and will operate under remote supervision by the Associate Director, Membership & Operations.
ABOUT THIS ROLE MAJOR DUTIES & RESPONSIBILITIES
- Member advising and financial administrative oversight for fiscal sponsorship, fundraising tools, and artist visa services:
- Manage a high volume of extended customer support email communication with artist members using Zendesk
- Advise artist members on how to apply to grants with fiscal sponsorship, and review grant applications while providing constructive feedback
- Review and approve fundraising materials: including grant applications, individual appeals, and crowdfunding campaigns
- Conduct consultative and onboarding calls using calendly and Zendesk Talk
- Demonstrate how to access our software tools and provide walk-through support as needed to artist members Review artist visa applications and provide consultation letters
- Troubleshoot login and other basic access issues with artist members
- Other duties as assigned to support the team and our members
WHAT WE’RE LOOKING FOR
- Knowledge of the fundraising landscape and grant application processes
- 1-2 years experience or strong familiarity with with web-based software (Slack, Google Drive, Airtable, Trello, Zendesk, calendly, or any ticketing or CRM software)
- Experienced with individual time management in a remote-work environment
- Experienced with sensitive information processing and tracking specific details Experience in arts administration, arts management, or information technology - a plus!
- Direct experience with grants oversight - a plus!
