Job Summary:
The Receptionist will answer and direct inbound calls and answering-service messages to the appropriate department, team, or individual, and greet, assist, and provide direction and information to clients, visitors, and other guests of the organization.
Duties/Responsibilities:
Answers, screens, and directs phone calls to appropriate staff; takes messages and insures they are delivered promptly and accurately.
Greets clients, visitors, and guests; determines the purpose of each person’s visit, directs or escorts him or her to the appropriate location and notifies personnel of visitor’s arrival.
Receives mail, documents, packages, and courier deliveries and delivers or distributes items.
Performs administrative and clerical support tasks.
Performs other duties.
Required Skills/Abilities:
Previous receptionist, call center, or some type of heavy phone experience
Excellent written and verbal communication skills including active listening
Professional and compassionate interpersonal and customer service skills.
Ability to obtain information with a high level of accuracy
Organizational and time-management skills with the abilities to prioritize and multitask
Familiarity with various software platforms such as CRM and VoIP
Adaptability, flexibility, and ability to perform in a dynamic working environment
Proficient with Microsoft Office Suite or related software.
Desired Skills/Abilities (not required):
Salesforce experience (Litify or another legal CRM is a plus)
High volume / fast-paced contact center experience
Legal experience working in personal injury, products liability, class action/mass torts
Two or four-year college degree
Bilingual (Spanish)
Education and Experience:
Previous phone experience, either customer service or as a receptionist.
High school diploma or equivalent required.
