Job Description:
Clinical Applications Analyst is responsible for reviewing, analyzing, evaluating, and developing clinical Client application tools to meet customer needs; support project implementation activity; document requirements and define scope and objectives. The Analyst’s primary goal is to support our clients with system break/fixes, system changes and enhancements, and ongoing system maintenance, which can include system testing, troubleshooting, and issue management. Provide technical application(s) support across multiple environments with a primary focus on Server clinical applications. Strong communication and teamwork skills are required. This position works under general supervision.
Primary Responsibilities:
- Maintain and support Client/Server EHR and supporting functionality, including but not limited to Order Management, Clinical Documentation, Medication Reconciliation, Patient Tracking and Discharge.
- Maintaining and support of one or more of the following Nursing, Physicians, Emergency Department, Ambulatory and/or Surgical Services.
- Provide end-user support for hospital applications and systems.
- Support and maintain client healthcare application dictionaries and configurations.
- Provide technical support for various external interfaces and integrations to 3rd party systems and partner sites.
- Review, schedule, test, implement and document any system modifications, upgrades or application changes.
- Troubleshoot system issues to resolution and provide timely and high-quality customer service.
- Escalate issues to vendor as needed and monitor vendor tickets for resolution.
- Provide after-hours “on-call” support to troubleshoot and resolve system issues.
- Work with client users and functional teams as needed.
- Adheres to change management process for break fix and any system changes.
Education and Experience:
- Bachelor’s degree in Computer Science, Information Technology or equivalent education and experience and,
- 3 to 5 years of experience in a professional capacity within a computing environment, with a demonstrated progression in responsibilities.
- 3 to 5 years of experience with maintenance and support of Client/Server EHR.
- Experience utilizing ticket management system ServiceNow preferred.
Previous Healthcare Industry Experience Required.
