We are looking for a results driven Customer Service Specialist who wants to take our Customer Service Call Center to the next level of customer satisfaction. If you are passionate about providing customers a high level of service, commitment while achieving performance goals, then this opportunity is for you.
Main Responsibilities:
- Responsible for retail order entry processing, modification, verification and release using EDI, ERP, and SAP.
- Handles product and account set-up on customer accounts.
- Monitors customer orders, backorders, and shipping windows.
- Updates GXS catalog and InterTrade
- Follows up on purchase order extensions, status, current and future product availability, as well as expediting shipping.
- Responds to sales representative/ account managers requests for order/product status, assistance, and related information.
- Interaction with the Distribution Center regarding product shipment priorities.
- Resolves customer issues.
- Responsible for order and product availability reports.
- Tracks and assigns return authorizations.
- Assists with mass account maintenance updates.
- Special projects and other duties as assigned.
- Liaison with Customer service and troubleshoots any systemic issues
Work Experience and Education Requirements
- High school diploma or equivalent.
- 2 years of customer service experience.
- Retail experience preferred
- Advanced Microsoft Office / Excel
- SAP and ERP experience preferred.
- EDI experience required.
Skills/ Competencies
- Solid Excel skills are mandatory
- Technology savvy, intuitive handling of software, portals and applications
- Attention to detail
- Strong organizational skills
- Strong customer facing communications skills (oral & written)
- Self-starter with ability to work independently, under pressure and handle high volumes of calls and emails
- Communicate effectively orally and in writing as appropriate for the needs of the audience.
- Excellent data entry skills, with attention to detail.
- Ability to follow through on assigned tasks.
- Excellent problem solving and conflict resolutions competency
- Ability to work in a fast pace environment
- Extreme accuracy
- Detail oriented
