Production Support Analyst

Vertex Solutions Inc. • united states, united states, us • 2m ago

Application Support Analyst with expertise in P&C insurance (billing/policy) wanted for a contract to hire role to be located 3 days on site in Clearwater FL

Basic SQL needed

Leads the role in triaging production support tickets.

Learns the Applications to the depth required to be able to properly support them.
Operates and supports the services you own to the established SLAs. This includes managing an on-call rotation and ensuring prompt incident response to resolve issues.
Reviews Operational metrics, lead root cause analysis of issues, and drive appropriate resolutions.
Collaborates with a team of onshore Business Analysts to design, build, validate and deploy software solutions.
Works closely with Infrastructure, and other DEV teams to support the software delivery process.
Maintains excellent communication with IT Management on all tasks and projects.
Provides reports on IT systems performance and logging to management.
Assures compliance requirements are met for the Insurance area.
Although we keep 8-5 office hours, this role will be required to work before/after hours and weekends as required to meet deadlines.

Knowledge, Skills, and Behaviors
Knowledge of the P&C insurance industry.
Knowledge of SQL Relational Database and API is a plus but not required
Knowledge of web development is a plus but not required
Knowledge of company services and products.
Knowledge of Software Delivery Life Cycle.
Knowledge of Incident Management.
Possess advanced critical thinking and comprehension skills.
Possess a strong desire to be the best at what you do and to excel/advance at you job.
Possess excellent collaboration, communication and presentations skills.
Possess the knowledge and ability to provide the right tools to support the business and stay current on the latest trends, tools and techniques in the P&C insurance industry.
Possess organizational skills, give attention to detail, and exercise timely/consistent follow up.
Ability to effectively plan, organize, and prioritize work assignments to meet deadlines.
Ability to establish and maintain filing systems, format, proofread, edit documents, and perform calculations.
Ability to manage multiple projects.
Ability to compose clear, comprehensive, and accurate verbal and written communications and reports.
Possess proficient skills in Word, Excel, Access and Outlook
Ability to be effective when working independently or cooperatively as a team member.
Ability to consistently project a professional appearance and demeanor.
Ability to exercise professional judgment and initiative.
Ability to interface with multiple departments, multi-task and work independently.
Ability to listen carefully and respond to or refer customer requests and problems with diplomacy, and a sense of urgency.
Ability to look for opportunities to apply new ideas, methods, designs, and technologies.
Ability to maintain a positive and respectful attitude.
Ability to maintain diplomatic customer/client relations.
Ability to process, interpret, and communicate complex information and data.
Ability to project an outgoing and service focused personality.
Ability to understand and follow oral and written directions.
Ability to use discretion in dealing with confidential matters and information.
Ability to work in a fast-paced environment.
Ability to consistently report to work on time prepared to perform duties of the position.

Minimum Requirements

Some sort of advanced training in IT (college/certifications)
Experience in the P&C insurance industry (Policy/Billing)
A basic knowledge/understanding of ITSM (ITIL)
Ability to comprehend complex technical and logical concepts as well as communicate this information to technical and non-technical team members.

Preferred Requirements

Bachelor’s degree in Computer Engineering or related field.