Masis Professional Group is assisting our client in searching for a Product Support Representative (technical) in Sanford Maine to provide internal and external customers with assembly, electrical and mechanical product support and assistance. Position is temp-to-perm, 100% onsite.
Salary: $20 to $25 per hour, based on experience
Schedule: Monday through Friday, 8:30am to 5:00pm
Duties and Responsibilities:
- Work with product end users, field techs and others to diagnose and/or troubleshoot products
- Answer incoming phone calls in a courteous, helpful, and professional manner.
- Reply to incoming calls, voicemails emails, and correspondence submitted through the company website in a timely and professional manner.
- Log warranty calls, call data and other pertinent information into our call management system.
- Coordinate with other internal company groups (Manufacturing, Quality, Engineering, etc.) to get the customer’s answers as required.
- Provide Test Reports, Test Data, manuals, drawings, and other pertinent information as requested.
- Write and/or offer input for Infield Installation Instructions, as required.
- Enter parts orders as required.
- Some travel for field work may be required. (<10%)
- Be able to read and interpret mechanical and electrical drawings and schematics.
Experience and Educational Requirements:
- 3 years Assembly, test, technical troubleshooting experience
- Electrical and/or mechanical background
- Computer proficiency with working knowledge of MS Office (Word, Excel, Access)
- Knowledge of CAD a plus but not required
- Some knowledge of ERP/MRP/Case management systems is helpful
- Must have good listening, communications, and excellent phone skills.
Please submit your resume to be considered for this opportunity.
