Description
Purpose: The Store Manager is a WORKING manager who will at times change tires, run roadside service calls and night calls. The Store Manager will optimize and manage all day-to-day operations at the service center to achieve Operating Plan and increase profitability.
Develop Team:
- Provide leadership and training to team members.
- Develop, coach, and motivate team to create an open, supportive positive culture that maximizes the potential of individuals and achieves efficiency and top performance across all metrics.
- Identify and work toward resolution of all team member issues and concerns through daily interaction.
- Attract, motivate, and retain team.
- Set clear expectations, conduct required meetings and communicate regularly with associates, customers, and senior management.
- Develop team to improve their experience and qualifications to advance the business and their personal growth. Build depth and improve quality of individual contributions to the team by formal cross-training and knowledge sharing.
- Lead the center constantly and exemplify company vision and value to team members.
- Provide Strategic input to the (Operating Plan) established for the location.
- Direct safety, and policy compliance and maintain compliance with all Michelin policies, procedures, auditable items, and federal and state laws.
- Responsible for efficient and effective utilization, protection, and management of company
- Responsible for the overall profitability of the center, including sales, margins, and expenses.
- Must consistently seek the best combination of customer satisfaction and operating efficiency.
- Maintain all equipment, perform end of day closeout, bank deposits, and all paperwork processing. Execute effective sales management and customer service.
- Identify customer service needs and adapt service capabilities to ensure customer expectations are met. Measure and improve labor productivity and service quality.
- Identify and work toward resolution of all customer service issues and concerns.
- Responsible for profitability, product knowledge, service work, and customer retention.
- Cross selling of related tire and oil products will be required.
- Deliver consistent customer satisfaction in all areas of sales and service.
- members.
Other duties would include but not limited to shop / facility appearance and cleanliness, inventory management, and service writing
Position Requirements
Technical Skills:
- Microsoft Office, including Excel, Word. Any database/ODBC exp is a plus.
- Biz Hub operations including copy, fax, scan
- Prior experience in customer service environment, including order entry and customer interaction
- Phone etiquette required
About the Organization Since 1948, STO has been providing innovative solutions for the transportation industry. We are "fleet specialists" and focus our business in the commercial truck tire and commercial lubricant fields. Our dedicated team of professionals are highly trained, highly motivated, and provide top level service to our growing customer base.
Careers at Shrader Tire & Oil will provide opportunities for promotion from within and offer incentives that will help you reach your goals. Shrader offers a great benefits package, including medical, vison and dental insurance, paid time off and a 401 (k) plan.
If you have a good work history and are serious about advancing your career, this is a great opportunity for you. Please fill out our contact form with your resume and a Shrader Representative will contact you shortly.
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
