Job Summary
Inside Sales Account Manager.
The Account Manager will build business by locating, developing, defining, negotiating, and closing business relationships; maintain relationships with clients for long-term growth and serve customers by identifying their needs. This role will manage customer relationships, monitor and advise on market changes and needs; develop long-term plans to increase revenue and support company goals.
Essential Duties & Responsibilities
- Identifies market potential by qualifying accounts.
- Initiates sales process by scheduling appointments; making initial presentation; understanding account requirements.
- Gains customer acceptance by explaining or demonstrating cost reductions and operations improvements.
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
- Closes sales by building rapport with potential account; explaining product and service capabilities; overcoming objections; preparing contracts.
- Expands sales in existing accounts by introducing new products and services; developing new applications.
- Contributes information to market strategy by monitoring competitive products and reactions from accounts.
- Recommends new products and services by evaluating current product results; identifying needs to be filled.
- Accomplishes marketing and organization mission by completing related results as needed.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers.
- Contributes to team effort by accomplishing related results as needed.
Skills & Experience
- Bachelor’s degree preferred
- 2+ years’ experience in account management
- Advanced problem resolution skills and communication abilities
- Excellent word processing and spreadsheet skills
- Ability to anticipate customers’ needs and match them with appropriate products and services
- Comfort with working under pressure in a fast-paced environment
