Job Title: Customer Experience Analyst
Job Duration: Long Term Contract.
Location: Sunnyvale, CA - Remote OR Hybrid 2/3 Days onsite, 2 Days remote.
Job Description:
• Proficient in SQL
• Highly technical role - like a data scientist - this is needed to support gaps in the program
• Must be able to synthesize data
• Must be able to analyze date
• Must have Tableau experience
• Must have Hive Table experience
• Data science skills are critical
To be a strong fit for the role, they need a Customer Experience Analyst:
• 6+ years of experience in customer data analytics, including experience in customer feedback or survey analysis, statistical analysis, data modeling, marketing analytics, data science
• 3+ years of experience in customer experience or customer insights analytics
• Proficiency in crafting compelling stories using multiple sources of data to provide actionable insights tailored to stakeholders’ needs
• Experience creating reports, visualizations, and dashboards and communicating results and analyses to technical and non-technical audiences
• Experience working with Customer Experience or Voice of Customer metrics (NPS, CSAT, etc.), surveys, and customer feedback
• Strong analytical skills working with large datasets and statistical analysis methods; high proficiency using SQL.
• Proficiency in data visualization tools (Tableau and Power BI)
• Experience with statistical analytics techniques and using R or Python or a similar scripting language/tool for analysis
• Demonstrated ability to work collaboratively with cross-functional teams.
• Excellent data-led storytelling with the ability to convey complex insights to non-technical stakeholders
Desired skillset:
• Degree in Analytics, Marketing, Business, Statistics, Mathematics, Finance, Computer/Data Science, Engineering, Economics, or related field
• Experience working with customer experience platforms (e.g., Medallia, Qualtrics)
• Background in digital or marketing analytics
• Background in ecommerce and direct to consumer business and analytics
• Familiarity with consumer electronics or retail business
• Knowledge of predictive analytics or ML/AL techniques is a plus
• Survey design and CX program management experience is a plus
