“Beware of scams. S3 never asks for money during its onboarding process.”
Service Desk Agent
Duration- 12 months -Multi year contract
ONSITE
Questa NM 87556
Requirements:
- Level III Support
- There Service Desk Agent provides a single point of contact to resolve or escalate various computer related issues and /or incidents.
- The Agent manages requests via service desk software that tracking, follow-up and closure of incidents.
- Trouble ticketing, triage, fixes, and dispatch, end-to-end problem management (ITSM), Access Control, Password Reset, problem resolution through technical scripts and knowledge base,
- For Applications: How To's, Printer Installations, GUI installs / updates
Job Description:
- There Service Desk Agent provides a single point of contact to resolve or escalate various computer related issues and /or incidents.
- The Agent manages requests via service desk software that tracking, follow-up and closure of incidents.
- Scope of Work Examples:Trouble ticketing, triage, fixes, and dispatch, end-to-end problem management (ITSM), Access Control, Password Reset, problem resolution through technical scripts and knowledge base, For Applications
- How To?s, Printer Installations, GUI installs / updates Level 3: Level III Support with 5-7 years experience Staffing & Scheduling of project Manage Customer needs(Service Level Agreement) To evaluate the current Helpdesk processes, staff and staffing responsibilities and work flows and identify gaps and commonalities implement short term/interim solutions to meet the Enterprise Plan requirement accessibility
- Be a strategic asset that is integrated with the organization it supports. Risk Management Suggest and implement the best practices of Industry Serve as a single point of contact for Customer Develop solutions to meet the Enterprise Plan requirement accessibility.
