Title: Senior Account Manager
Reports To: Director of Operations Account Management/Branch Manager
Responsible For: The management of National Accounts and Associated Operations Staff
Overview:
As a Senior Account Manager, you will represent Circle Logistics and manage and promote our services to new customers, build and manage your book of business, and provide outstanding customer service where you will own your portfolio working in a team environment. You will bring solutions to established and prospective customers and nurture these relationships into long-term partnerships.
Responsibilities:
- Generate and identify new sales opportunities through research, analysis, and discovery.
- Maintain and grow existing accounts by managing customer day to day requirements.
- Build and expand your book of business with carriers while maintaining a strong relationship.
- Operate with autonomy and independent decision making managing accounts daily
- Provide and negotiate freight rates with carriers.
- Manage your daily shipments to ensure timely pick-up and delivery.
- Actively procure new carriers based on volume and lane density.
- Properly qualify carriers booked to prevent any service failures.
- Take responsibility for critical loads/critical customers.
- Analyze customers’ needs and offer personalized solutions.
- Match customer demand with quotes for their freight-related inquiries.
- Build strategies that will result in increased sales and stronger partnerships.
- Solve complex problems and be the main contact for all your accounts’ communications.
- Organize and manage your daily shipments to ensure our "No Fail" policy.
- Collaborate with your team on pricing strategy and account implementation plans.
- Review sales activities and prospective customers with management.
Job Qualifications:
Experience/Education:
- High School diploma, GED, or equivalent experience required.
- Associate or Bachelor’s Degree in logistics or business-related field preferred.
- 3-5 years of experience in a logistics environment required.
- Experience with and/or ability to learn a variety of TMS/CRM platforms.
- Above average proficiency with Google Drive and Microsoft Office (vlookup, pivot tables, reports).
- Proven track record of success as an Account Manager.
Skills/Aptitude:
- Excellent written and verbal communication skills.
- Ability to thrive in a fast-paced working environment and multitask.
- Strong attention to detail and organization.
- Ability to maintain a positive attitude.
- Presents self in a highly professional manner to others and understands that honesty and ethics are essential.
- Ability to work independently and to exercise discretion on important matters.
- Excellent problem-solving, and time management skills, including the ability to affect, interpret and implement management policies and/or operating practices.
- Maturity and experience to effectively negotiate with carriers and customers.
- Strong work ethic and dependability.
- Ability to work a flexible schedule including nights, weekends and holidays as business needs dictate.
License/Qualifications:
Physical Requirements:
- Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.
- Significant walking or other means of mobility.
- Ability to work in a seated position for long periods (up to 8 hours).
- Ability to reach, bend, stoop, push, and/or pull, and frequently lift to 35 pounds and occasionally lift/move 40 pounds.
Working Conditions (may add additional conditions specific to defined work location):
- Generally in an indoor office setting; may include occasional participation in outdoor company events.
- Varying schedule to include evenings, holidays, weekends, and extended hours as business dictates.
- While performing duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities.
- The noise level in the work environment is usually moderate to loud.
