The Opportunity:
The Dispute Research Analyst is critical in resolving complex customer invoice disputes. This role manages, organizes, and analyzes data or other information. This person acts as a resource in providing information to others to implement solutions. Critical thinking, originality, and ingenuity are required to take the team to the next level.
This position is based on-site at our Indianapolis campus and uses a hybrid (3 days per week) working model.
- Research and analyze pricing and contract data.
- Partner with key stakeholders, including the Strategic Deal Team, Corporate Credit, Master Data, and Order Fulfillment, to rectify disputed invoices.
- Develop and understand contract components, including sales and service data.
- Investigate and provide recommendations to resolve invoicing issues.
- Maintain reporting and insights to ensure accurate root cause analysis.
- Manage incoming email and other sources of customer disputes to ensure tracking and timely resolution.
Who You Are:
- Bachelor's degree in finance, accounting, or related area study
- Three years of analytical experience
- Substantial Contract to Cash experience in SAP
Preferred Qualifications:
- Basic understanding of contracts
- Experienced working in a team environment where the results of the individual contribute to moving the team forward and achieving the team goals
- Capable of addressing and resolving conflict by creating an atmosphere of openness and trust, establishing strong collaborative relationships within and across diverse teams
- Able to assess complex long-term objectives, business strategies, and government regulations, translating these into operational outcomes
- Demonstrated ability to learn and effectively use data and data systems to capture and articulate data to key stakeholders and customer
- Comprehensive computer skills including advanced MS Excel & Google Suite
- Demonstrated sound judgment and decision-making
