Overview
The Trading Application Support Analyst - Fixed Income (Credit & Rates) is responsible for providing support for electronic trading, trade capture, pricing, risk, and market access technologies related to Fixed Income, with a focus on Credit & Rates. The role involves working with various Front Office fixed income trading applications, supporting Credit & Rates products. The team operates in an AGILE environment, developing and supporting software for price/inventory publication, inquiry management, and straight-through processing of electronic trades. The team interacts with external electronic trading systems and exchanges such as Bloomberg, Tradeweb, BrokerTec, Trad-X, MarketAxess, and direct client connectivity.
Responsibilities:
- Provide timely resolution of functional and technical issues, reporting incidents to the appropriate chain of command.
- Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally.
- Manage crisis situations with communication to end-users and senior management.
- Provide functional and technical expertise to produce and promote maintainable and quality solutions, including documenting system requirements and support run book.
- Communicate with users regarding application outages and upcoming events like releases and projects.
- Liaise with development/support teams in Bangalore, New York, Montreal, Paris, and London.
- Respond to end-users within the timeframe dictated by the severity of the problem, documenting and tracking case histories, issues, and action steps.
- Respect internal IT norms, standards, and processes.
- Report production and project status to clients and IT management.
- Communicate effectively and efficiently with various audiences at appropriate levels.
- Partner with development teams (NY/Paris) on analysis, development, and release management as part of the DevOps model.
- Partner with the Global support teams (Paris/Asia) to ensure quality support to end-users.
- Manage the client relationship with the end-user community.
Requirements
- Strong analytical skills, follow-up capability, and problem-solving ability.
- Excellent communication skills, both verbal and written.
- Flexibility and adaptability to new environments, quickly learning new systems/products.
- Proactive and results-oriented, setting goals and priorities that maximize the use of resources to deliver optimal results.
- Experience in financial products (Fixed Income, Credit & Rates) / financial industry business processes / trading system.
- Team-oriented, client-focused, and open to different ideas/viewpoints.
- Capable of prioritizing tasks and multitasking projects.
- Thrives in a high-pressure and time-sensitive environment.
Desired Skills
- Knowledge of derivative product lifecycle workflow.
- Competency in SQL.
- Knowledge of Client/Server applications.
- Comfortable working on Windows/Unix environments.
- Competency in Microsoft Office applications (e.g., Excel).
- Experience with middleware (Tibco, RMDS, Ultra Messaging).
- Network experience.
- FI/FX functional knowledge.
- Agile development methodologies.
Prior Work Experience:
- Previous experience in a support team facing traders and sales - Front office position
- Previous experience working with developers or Business Analysts.
- Previous experience in the financial industry.
Education:
- BS degree in Computer Science or equivalent.
- Degree in finance (preferred).
