About Signode:
With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.
We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect, and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.
Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.
Benefits:
Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, pension plan, paid time off, life insurance, Employee Assistance Program and more. Benefits begin the month following the hire date.
Summary
We are seeking a dedicated and skilled French-speaking Client Services Rep to join our dynamic team. You will provide a world class customer service experience for customers, field service technicians and salespeople. This includes entering and monitoring orders, ensuring customer’s disputes are addressed in a timely, efficient, and accurate manner to improve service level, and completing customer specific reports. This role collaborates with the Field, Commercial, Financial, and Supply Chain teams to ensure the customer’s expectations are being met, while striving to meet Signode’s mission and maintaining our values. The Client Services Rep will manage orders that require greater attention to processing while coaching, mentoring, and assisting the Customer Service Representatives.
Essential Functions
• Communicate effectively with French-speaking clients and partners via [email, phone, in-person, etc.].
• Translate [documents, reports, etc.] from [French to English and/or English to French]
• Establish and maintain an effective business relationship with assigned customers as well as the internal Commercial team.
• Receive and enter Sales Orders, Purchase Orders, and Consignment Billings within 8 business hours.
• Proactively manage Customer and Commercial inquiries (calls/email) regarding Product knowledge, Order lifecycle, and Distribution in a timely manner to achieve total resolution time of 8 business hours.
• Act as an Account advocate by managing and overseeing inquiries that require concierge handling.
• Collaborate with the internal Supply Chain team to keep the customers updated as to their Order status if changes occur, in a pro-active manner.
• Adept at multi-tasking, self-motivated with a strong drive to resolve issues effectively long term.
Efficiently enter Customer’s orders and address Customer’s and Commercial inquiries by understanding and leveraging the resources within the business, and following the standardized processes implemented to be an effective problem solver.
• Detail orientated and well organized, ability to manage multiple assignments and accounts.
• Work closely with Sales Representatives regarding price inquires, discrepancies on customers purchase orders, update on customer order status.
• Complete and review customer specific reports for accuracy and integrity.
• Participate in both scheduled and impromptu meetings with Customers and Commercial team to ensure optimal customer experience and expectations are being achieved.
Position Qualifications
Education:
High School Diploma or GED required.
Associates’ degree in Business or related field preferred.
Experience:
• Excellent communication skills with the ability to articulate ideas clearly in French and English.
• 5+ years of previous customer service.
• Proficiency in Microsoft Office (Excel, Word, etc.).
• ERP experience required.
• Ticketing system experience, a plus.
Functional Success Drivers: Possessing these certain competencies are what we require for an individual to be successful in this role.
Problem Solving
Detail Orientated
Interpersonal Savvy
Energy
Communication
Learning on the Fly
Reasonable Accommodation Statement
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities.
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
