Encore Technologies is seeking a IT Refresh Analyst for immediate hire.
Encore Technologies has been named one of the fastest-growing companies and Tech Company of the Year by the Cincinnati Business Courier. We are a comprehensive IT support provider focused on solving business challenges with innovative solutions. Our mission is to serve as a long-term trusted advisor to help develop and support our customer’s strategic and transformative initiatives.
- This a full-time opportunity and the work is onsite in Cincinnati OH.
- The work schedule is Monday-Friday 7:30 am to 4:30 pm ET
- Must have reliable transportation and a valid drivers license
Requirements:
- Meet regularly with department contact
- Identify all eligible systems within the department and provide a list to the department contact and department director.
- Quote and order all necessary computers and accessories
- Update refresh database with refresh dates.
- Ensure new computers will match cut sheets.
- Identify special BMI software packages and verify licensure. If licensing is not valid the coordinator will alert the department, contact and they will need to resolve their licensing issue(s) with BMI.
- Identify systems that will require an overnight backup and schedule accordingly.
- Day one support and escalated end user support.
- Lead refresh team into department and introduce technician team Lead to department contact.
- Be available for initial escalations and any issues that arise.
Qualifications:
- Bachelor’s Degree Business Preferred Expertise with Microsoft Office including Excel, Access, and SharePoint
- Knowledge of IT and hospital systems preferred
- Strong written and oral communication skills, particularly in cross-functional collaboration, facilitation, and negotiation
- Ability to work on multiple projects/departments refreshes and effectively manage priorities
- Improving performance, meeting commitments, and getting results
- Exceeding customer expectations
- Effective communication skills
- Some experience in project management
- Ensure projects are on or ahead of schedule
- Review all job contract documents
- Implement and monitor project schedules
- Maintain project meeting minutes
- Report project progress to the Service Delivery Manager
- Evaluate subcontractor performance
- Assemble project closeout documents and warranties
- Facilitate flow of paperwork
Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
