Job Description: Technical Writer
Duration: 6+ Months (Possibility of extension)
Location: Santa Clara, CA
Education:
- Bachelor’s degree or equivalent in writing, content creation, or communication.
Experience:
- 5+ years of technical writing experience.
- Experience with collaboration tools such as Confluence/Jira, Google Suite, and Smartsheet
- Experience with DITA CCMS authoring – Heretto CCMS, ZoominCDP
- Experience with ServiceNow Knowledge and Community offerings
- Background in networking and/or data storage
- Familiarity with version control systems such a Git
- Understanding of XML, XML Schemas, and DITA Architecture
- Experience with Darwin Information Typing Architecture (DITA) environments including XML authoring tools, XML, XML Schemas, and Information Architecture
- Experience with Knowledge-Centered Services (KCS)
Key Responsibilities:
- Review and edit content submitted by multiple collaborators across the organization for grammar, style, and formatting to ensure the content adheres to our content style guidelines
- Ramp up your skills in various tools such as WYSIWYG editors, DITA authoring tools, and ServiceNow
- Create structured content using DITA principals, ensuring adherence to established information architecture, content reuse, and organizational standards
