Our client is looking for a Technical Support Analyst to join their team and be an active contributor in building their trading platform. Our client is a fast-paced organization that rapidly develops and releases software.
As a Technical Support Analyst, you will be responsible for supporting our client’s customers’ utilization of our software and services. In this role you will be providing professional and courteous technical support of foreign exchange trading software in a fast-paced environment.
Work Schedule:
Monday through Friday 8:00 AM to 5:00 PM Eastern
DAY-TO-DAY RESPONSIBILITIES:
- Investigating issues reported by customers or discovered within client's organization.
- Performing complex investigations, troubleshooting and problem-solving.
- Seeing that issues are resolved in a timely manner, escalating to higher levels as necessary.
- Tracking issues through to completion, regularly reporting issue status to customers.
- Delivering exceptional customer service using excellent communication and interpersonal skills.
- Identifying potential system, support and client relationship enhancements.
- Participate in follow-the-sun support model, communicating issues clearly in ticketing systems, and providing well-organized issue handoffs at EOD.
THE SKILLS YOU NEED:
- 2+ years of experience as a Technical Support Analyst.
- Experience supporting real-time trading systems and FIX protocol.
- CentOS / REHL (or other *nix).
- Scripting/coding experience in languages such as Bash or Python.
- Extreme comfort with log investigation and configuration file management.
- Foreign exchange experience preferred.
- Self-starter, trustworthy with the ability to seek out and add value without continuous direction (given the time zone overlaps with our London and New York are limited).
After you've applied, connect directly to the recruiter at linkedin.com/in/pspankaj
