Are you an experienced Workstation Technician with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Workstation Technician to work in Rochester, MN.
Primary Responsibilities/Accountabilities:
- Collaborates with Workstation Support Services business units to ensure hardware and software orders are received, configured, scheduled, and installed.
- Ensure equipment is labeled according to client specifications.
- Researches, verifies, and documents device specifications according to purchase order and client standards.
- Works in conjunction with service and business units to relocate equipment as requested by departments.
- Works independently while providing on-site installation, customer service, and technical installation and/or repairs support per department or individual customer requests.
- Serves as technical and equipment liaison in the field as needed to collaborate with other support services (e.g., Help Desk, Applications, Materials Management, etc.)
- Assists with end user training as needed and is able to explain basic concepts and procedures such as hardware and software requirements, moves/adds/changes implications, scheduling and impacts on the customer of proposed break / fix options to a large and diverse customer base.
- Maintain inventory of supplies and equipment necessary to complete installations or repair requests.
- Collaborate with other IT Infrastructure areas to manage parts inventory.
- Evaluates and processes equipment according to IT Security policy and guidelines.
- May require overtime and on-call participation.
Qualifications:
- High School Diploma and 2 years professional customer service experience supporting PC, Macintosh, desktop computing hardware and peripheral equipment - skills must include knowledge of Operating Systems and configuration, hardware configuration and software installation. OR Associates degree OR two years Technical School training in Computers, Technology, Electronics or a related field.
