Company Profile:
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management, and wealth management services. The Firm's employees serve clients worldwide, including corporations, governments, and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values: Leading with exceptional ideas, giving back, doing the right thing, and putting clients first. Morgan Stanley can provide a superior foundation for building a professional career-a place for people to learn, to achieve, to grow.
Overview:
We are looking for a Vice President, Website Governance to join a new team within Firmwide Marketing called Website Governance. Website Governance sits within the Digital Experience, Insights & Product (DPEI) organization and was created with the primary objective of establishing an enterprise-wide framework for website standards, adoption and maintenance across all of the Firm's global web properties as it pertains to data privacy, accessibility, branding and more. The Website Governance team will be guided by regulatory requirements and industry best practices, will bring together business teams each running their own digital properties with central direction, will implement solutions and routines to streamline disparate systems or documentation, and will advance the role of tooling and technology to help the Firm manage its websites in a coordinated and compliant manner in a rapidly transforming regulatory space.
The ideal candidate will be a proactive hand-raiser who can help the Head of Website Governance build this new function from the ground up and will be highly versed in the rapidly evolving data privacy landscape with experience leading implementation of cookie / consent management platforms for large, matrixed organizations. An emphasis on process, organization and relationship development is required for success in this role.
Job Summary:
Specific responsibilities for the role of Vice President, Website Governance include:
- Coordinate an enterprise-wide Website Governance operating model, managing numerous stakeholder groups across the Firm inclusive of senior leadership, developing the right cadence, frequency and framework for ongoing meetings and communications
- Establish a communications strategy across this operating model that facilitates engagement at various levels and encourages participation from business partners; leverage this framework to implement routines, governance processes and change management workflows (taking into account the unique needs of each of the various divisions of the Firm)
- Develop, maintain and manage a comprehensive set of website standards for all global websites across the enterprise, with heavy inputs from partners in Legal, Compliance, Risk and Privacy to ensure alignment with regulatory needs and timelines
- Establish the measurement framework for Website Governance across key areas - target metrics for accessibility and data privacy, methodology for consistent scoring, frequency and format for executive reporting deliverables with accuracy, rigor and regularity
- Own the development of a central global inventory of all enterprise web properties; collect and consolidate existing partial or disparate inventories that exist in various areas of the Firm, partnering closely with business teams and digital product owners to identify existing materials and collateral
- Develop a singular website inventory template with clear requirements for both external-facing websites and authenticated website experiences to ensure the inventory provides the right level of auditable information necessary for all associated parties (such as Legal, Technology, Risk, etc.)
- Partner with Technology to configure digital systems and asset management platforms to align with new template and ensure all requirements are reflected within inventory tooling
- Collaborate with business teams and digital product owners to bring all existing inventory documentation up to date in alignment with the new standard and conduct outreach to ensure any undocumented web properties are brought into the centrally governed process for inventory documentation
- Develop and activate a ratification process for global web domains, including an intake system and appropriate tooling (for new websites and renewal/refresh requests)
- Serve as the business owner for the enterprise-level cookie management platform/tool, taking on responsibility for vendor management, contract ownership and relationship management (internal and external; in partnership with co-owners in Technology and key stakeholders on business teams)
- Develop cookie management processes, requirements and routines, and coordinate with business teams/digital product owners across the Firm in terms of how those processes are adopted and implemented within each respective web property, including the strategy to onboard new platforms and transition away from disparate legacy solutions
- Create and lead trainings for business leads on cookie management tools (leveraging technical experts and vendor leads)
- Collaborate with teams reliant on compliant cookie and consent management systems, such as those who conduct marketing activities that need to be connected and responsive to consent preferences
Skills or Requirements:
- 7-10 years of relevant experience; financial services experience (or similarly regulated industry experience) preferred
- Deep knowledge of the evolving digital landscape and industry trends in this space, specifically around data privacy regulation, cookie management, accessibility standards, website best practices; this role provides updates to senior leaders on these topics and must be able to articulate and contextualize these themes
- Hands-on experience leading cookie management platforms or implementation with extensive knowledge about consent and data privacy regulation
- Excellent communicator with executive-level written and verbal presentation skills
- Experience within digital asset management systems and technical management for website properties
- High attention to detail and organization with ability to prioritize and escalate appropriate themes and level of information to senior leadership
- Combination of both an operational and strategic mindset; think expansively but be able to roll up sleeves and deliver near-term impact
- Lead through influence vs. authority and work in a highly collaborative environment with heavy emphasis on teamwork
- Self-starter who can work independently on multiple tasks; efficient time management and project management skills
- Excellent relationship-building capabilities with internal and external partners
Expected base pay rates for the role will be between $120,000 and $200,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.
Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
