Innova Solutions is immediately hiring for a Field Technical Support Technician
Position type: Contract to hire
Duration: 6 month
Location: Cleveland, OH - ONSITE
- Responsible for installation, modification, and repairs to PC hardware and software systems, and provides technical assistance and training to system users.
Responsibilities
- Provide surveillance, management, and event notification of the network infrastructure. Coordinate and/or escalate network issues to appropriate engineering team or carrier.
- Interface with end users to independently resolve problems concerning system functions
- Troubleshoot and solve problems related to PC hardware and software.
- The ideal candidate will have significant experience working with Windows deployment tools, specifically Microsoft Deployment Toolkit (MDT), Windows Deployment Services (WDS), SCCM, and SysPrep.
- Update customers regularly on ongoing trouble tickets and provide full report of issues.
- Administer Active Directory, Backup/Recovery Services, Anti-Virus environment, WSUS.
- Interface with Server and Network engineering teams to troubleshoot and solve issues as well as implement IT projects
- Participate with project teams to implement or troubleshoot defined technical activities.
Qualifications
Required
- High school diploma or GED
- At least 5 years of technical support experience
- Strong analytical and problem-solving skills
- Experience with Windows Operating systems and Office suite - must be able to explain how to troubleshoot software on a Windows PC.
- Experience with ticket and management systems
- Experience removing computer viruses
- Experience with LAN/WAN technologies and topologies
- Organization skills to balance and prioritize work
Preferred
- Associates or Bachelor's degree
- Experience building images (DISM.SCCM, SysPrep)
- Current Microsoft certification
- Current A+ / Network+ certification
- Citrix technologies experience
- Experience with cloud servers or hosted systems
Expectations
- Ability and willingness to participate in an alternate work schedule which might include non-traditional hours (i.e. shifts) or workdays (i.e. more than 8 hours per day or less than 5 days per week)
- This job operates in a professional office environment. The ability to remain in a stationary position for continuous periods as well as the ability to move about the office (attending meetings, accessing files/storage, office equipment, computers and other office productivity devices, etc.) is required.
- The ability to position self to maintain equipment, including under tables and desks is required. No heavy lifting is expected, though occasional exertion of about 25 lbs. of force (e.g., picking up and carrying computer equipment) may be required.
- The ability to frequently communicate with internal, external and executive personnel and exchange accurate information is required.
PAY RANGE AND BENEFITS:
Pay Range*: $27 - $32/hr w2
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
- One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
- ClearlyRated® Client Diamond Award Winner (2020)
- One of the Largest Certified MBE Companies in the NMSDC Network (2022)
- Advanced Tier Services partner with AWS and Gold with MS
Website: https://www.innovasolutions.com/
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
