Job Title: Customer Service Representative
Location: Joliet, IL
Company: Confidential
About Us: Our client is a leading logistics provider dedicated to delivering exceptional service and innovative solutions to our clients. Their mission is to ensure seamless supply chain operations and exceed customer expectations through reliability and efficiency.
Job Overview: Our client is seeking a motivated and detail-oriented Customer Service Representative to join their dynamic team. In this role, you will be the primary point of contact for their customers, managing inquiries, resolving issues, and ensuring a smooth logistics experience. Your role will be crucial in maintaining our client's high standards of customer satisfaction and operational excellence.
From the client:
Key Responsibilities:
- Customer Interaction: Serve as the main liaison between customers and the company, addressing inquiries via phone, email, and live chat. Provide timely and accurate information regarding shipment status, delivery times, and service options.
- Issue Resolution: Handle and resolve customer complaints and issues related to logistics, including delays, damages, or inaccuracies. Implement solutions to ensure customer satisfaction and prevent recurrence.
- Order Management: Oversee the entire order process from booking to delivery, ensuring all logistics operations are executed smoothly. Monitor and track shipments, updating customers on their status and resolving any issues that arise.
- Coordination: Collaborate with internal teams, including warehousing, transportation, and dispatch, to ensure seamless service delivery. Facilitate communication between various departments to address and resolve customer needs effectively.
- Documentation: Maintain accurate records of customer interactions, transactions, and feedback. Prepare reports and summaries as required for management review.
- Customer Relationship Management: Build and maintain strong relationships with customers by providing exceptional service and support. Identify opportunities for process improvements and customer experience enhancements.
Qualifications:
- Experience: Previous experience in customer service, preferably within the logistics or supply chain industry, is highly desirable.
- Skills: Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Proficiency in Microsoft Office Suite and experience with CRM systems.
- Attributes: A customer-centric attitude with a commitment to providing outstanding service. Ability to work effectively under pressure and handle multiple tasks simultaneously.
- Education: High school diploma or equivalent; additional qualifications in logistics or customer service are a plus.
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A supportive and collaborative work environment
How to Apply: Interested candidates should submit their resume and a cover letter outlining their qualifications and experience to keely.newton@cbpsearch.com .
Our client is an equal opportunity employer who celebrates diversity and is committed to creating an inclusive environment for all employees.
