Responsibilities:
• Perform on-site installation, repair, maintenance, qualification, and validation of Multi Vendor (MVS) CAT II designation instrumentation with a focus on the following:
• Chromatography (Cytiva AKTA FPLC, Agilent & Waters HPLC, Waters UPLC)
• Liquid Handlers (Agilent BRAVO)
• Cell Counters (Beckman ViCell XR)
• Thermo Corona CAD
• Shimadzu UV-Vis
• Other areas of focus include but not limited to: Kuhner shakers, Millipore Air Samplers, Water Purification, back up support for on site CAT I Engineers (incubators, centrifuge, plate washers, etc.)
Qualification:
• Must be client-focused, working in conjunction with other ULS teams and Sales.
• Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
• Reviews reports and documentation from customers and inspects malfunctioning product to determine nature and scope of problem.
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Analyzes Chemistry and instrument reports in the process of diagnosing technical or application problems.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
• Other duties may be assigned.
How will you get here?
Education Bachelor’s Degree in Chemistry, Sciences or related field preferred
Experience.
• 5+ years hands-on experience as a Service Engineer is preferred, particularly working with analytical instrumentation in particular Chromatography.
• Hands-on experience with benchtop laboratory instrumentation systems
Knowledge, Skills, Abilities.
• Effective communication skills and establishing good customer rapport are essential
• Ability to prioritize service requests and produce clear and concise documentation
• Must be available to travel overnight up to 10% within the territory or other areas as required.
• Ability to safely lift 50 lbs with assistance on occasion.
• Ability to safely lift and carry 25-30 lbs continuously throughout the day.
• Ability to bend, squat, stretch, and reach on a daily basis in a service function.
• Ability to travel overnight at a minimum of 10%, after initial training period
• Maintain a valid driver’s license and safe driving record.
• Regular and Reliable Attendance
• Position is expected to be onsite at the customer facility in Pearl River, NY 40 hours per week
