Job Description
As the Sr. Manager, Quality Assurance for Enterprise Solutions, you will lead efforts to ensure the quality and integrity of our enterprise solutions. (Microsoft Dynamics 365 is a must!)
This hands-on role demands deep expertise in testing tools and automation software. You will oversee testing for ERP, WMS, Wholesale Sales, EDI, and system integrations. Collaborating closely with engineering, product, and portfolio teams, you'll develop and refine QA strategies, policies, and tools. Your commitment to excellence will uphold our standards, making sure our applications consistently deliver quality and reliability.
Qualifications
What you'll get to do:
- Devise a wholistic QA framework that addresses test driven development standards, end-to-end testing, smoke testing, regression testing, performance testing, production deployment validations, production performance and data quality measurement, etc.
- Assess and recommend org strategy for the team, including which roles should be in-house vs contractors, onshore vs offshore, levels and skill sets.
- Establish best practices for test automation, automated test data creation, lower environment management and refreshes, release readiness, change control, release management, and production deployment validation.
- Assess, recommend, and implement tools and technologies to be leveraged within the QA framework.
- Manage the capacity and throughput of the QA team to ensure sprint commitments are met.
- Continuously improve internal team processes and coordination of work with other teams
- Report status to senior engineering leadership and the product and portfolio management team
- Devise KPI’s to measure our QA outcomes and proactively report and act on these metrics.
- Develop and implement QA strategies, tools, and a comprehensive set of test scenarios to ensure quality deployments to ERP, WMS, and other enterprise solutions.
- Work closely with cross-functional teams, including technology, operations, and business stakeholders, to understand requirements and develop QA plans accordingly.
- Collaborate and align with software engineering to ensure intricate integrations and designs are adequately covered in tests, including edge cases.
- Be embedded in the SDLC, working closely with development teams to ensure that QA is an integral part of the process.
- Establish and maintain QA processes, including test planning, test execution, defect tracking, and reporting.
- Proactively identify opportunities for improvement and implement data-driven strategies to enhance the quality, reliability, and performance of our business applications.
- Develop and deliver training programs and materials to educate tech team members and business users regarding QA policies, procedures, and best practices.
- Conduct regular QA audits and assessments to identify and address quality issues and ensure compliance with QA standards.
- Stay abreast of industry trends, emerging technologies, and best practices in QA and apply them to enhance QA strategies and processes.
- Provide guidance and support to QA team members and other stakeholders in resolving quality-related issues.
- Build and lead a high performing team of QA professionals.
Who you are:
- Bachelor’s degree in information systems, Computer Science, Business Administration, or a related field, or comparable professional experience. A master's degree is a plus.
- Proven experience (8+ years) in QA management, with a focus on enterprise solutions such as ERP and WMS; must have QA experience with Microsoft D365.
- Strong knowledge of QA principles, methodologies, tools/technologies, and best practices; including how to test APIs, integrations, and packaged software enhancements.
- Familiarity with business applications commonly used in the apparel industry or consumer packaged goods, such as ERP, WMS, and other enterprise solutions.
- Hands-on proficiency in QA tools and technologies, including QA automation.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Strong communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.
- Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment.
- Knowledge of SDLC and experience working closely with development teams.
- Hands on experience with QA automation tools, selenium web-driver, or related QA automation technologies.
- Hands on experience with Postman.
- Hands on QA programming experience.
