We are looking for an energetic, professional Customer Experience Agent. This person will be the first point of contact for any customer complaints, needs, or questions. They must also be detail-oriented, have the ability to multi-task, and have strong communication skills.
Duties of the Customer Experience Agent:
- Respond promptly to customer inquiries and concerns via phone or email.
- Providing introductory information to prospective and new customers.
- Determining the quickest, most effective ways to answer a client's or customer's questions.
- Escalating queries and concerns, when necessary.
- Troubleshooting common issues with products or services.
- Take payment information and other pertinent information such as addresses and phone number if necessary.
- Promptly document all customer interactions into the appropriate database.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
