Position – Senior Service Delivery Manager (SDM)
Location – Omaha, Nebraska, United States
FTE position ( ONSITE )
Job description::
- Skills Required – ITIL Certified
- Experience Required – 15-18 years in IT operations
- Relevant Experience – Minimum10 Years in Management Role in handling Global customers with direct/indirect reporting (50-100 resources)
- Experience of managing Lead and managers
- Technical Skills - Any IT (Infra) Technical skills (background) would be an added advantage (Networks Skill preferred)
- Technical Certification – Any Cisco Technical Certification (Preferred)
Job Duties and Responsibilities: -
- Experience of handling NOC/DC ops teams
- Minimum 10+ years’ experience in customer handling
- An effective communicator with excellent relationship building & interpersonal skills
- Expertise in spearheading multiple teams and ensuring delivery in compliance to the Cost, Schedule, Scope and Quality parameters
- Understanding of PNL is a plus
- Meet the end-to-end Project timelines by ensuring on-time delivery
- Understand business customer objectives and align the effort to achieve the same.
- Ability to organize, delegate, and leverage resources to accomplish objectives
- Strong analytical, problem solving & organizational abilities. Possess a flexible & detail-oriented attitude
- Discuss with business customer or client to define requirements and deliverables
- Identify the team, develop project plan to achieve the goal
- A keen planner, strategist & implementer with demonstrated abilities in IT infrastructure planning and management for streamlining business operations and Organizational and time management skills
- Strong meeting management and reporting skills with Exceptional Customer service skills and client focus
- Execute the project plan to meet deliverables
- Define change control process and implement it stringently
- Coordinate and integrates project activities, lead the team
- Identify and quantify all the risks, define mitigation plan and monitor all risks on a weekly basis
- Define communication plan for all stakeholders, get buy-in for status report format and communicate on defined frequency
- Solve team conflicts and problem, take corrective actions when problem arises
