ProspectBlue has partnered with a reputable Personal Injury Law Firm in Norfolk, VA and is seeking an Intake Manager. The ideal candidate is highly organized and has the desire to become a vital part of the firm and lead the intake department. This is an in-person role M-F 9am - 5pm
Key Responsibilities:
- Monthly department reporting
- Listening to calls for quality assurance
- Group and individual sales training
- Coordination between intake department and other departments within the firm
- Identify issues and help solve them
- Serve as the first point of contact for potential clients, providing a compassionate and professional introduction to our firm.
- Conduct initial consultations to gather crucial information about potential cases, ensuring confidentiality and sensitivity.
- Evaluate the information provided by potential clients to determine case viability, aligning with the firm's standards and expertise.
- Maintain accurate and comprehensive records
- Collaborate closely with attorneys and legal staff to facilitate the smooth transition of viable cases for further evaluation and action.
- Provide exceptional customer service, ensuring that all potential clients feel heard, respected, and valued from their very first interaction with our firm.
Ideal Candidate:
- Experience in management within a call center
- Experience with analyzing reports and providing solutions
- Proven experience in client-facing roles, customer service, or sales.
- Exceptional communication skills, both verbal and written, with the ability to convey empathy and professionalism.
- Strong organizational skills and attention to detail, ensuring accurate documentation of client interactions.
- Ability to quickly assess and analyze information to make informed decisions.
- A team player with a positive attitude, capable of working collaboratively with legal professionals.
- Benefits:401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible schedule
- Flextime
- Free parking
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Paid training
- Retirement plan
- Vision insurance
- Volunteer time off
Experience:
- Computer skills: 3 years (Required)
- Management: 1 year (Required)
- Sales: 2 years (Required)
