Title: Help Desk Technician
Location: Plano, TX
Schedule: M-F day hours (40 hour weeks)
Pay: $25/hr
Type: 6+ month contract (can extend/long-term)
Schedule: On-site, then after a few months can be hybrid
Start date: next 2 weeks
The Job Overview
We are seeking a dedicated computer technician to assist in supporting level 1 IT activities for Help Desk requests. You will collaborate with end users as the primary contact to provide first contact resolution on level 1 requests and escalate to other team members for incidents and requests that require a higher-level resources to resolve.
Responsibilities
- Function as primary Help Desk contact via monitoring ITSM que, chat, and phone.
- Create ITSM tickets as needed to track incidents/requests.
- Provide user password resets (AD, Partner sites, Third party applications)
- Provide level 1 Troubleshooting on all incidents/request via tickets, chat, and phone.
- Provide follow up on tickets to insure timely resolution on Service Desk tickets.
- Install software utilizing ITSM deployment tools (as approved).
- EUD support, configuration, and setup.
Job Qualifications and Skill Sets
Minimum 2 years Level 1 Tech experience.
Proficient in administration: AD, M365, Print Server, Windows OS, Intune.
Proficient in initial troubleshooting of Windows OS, Desktop, Laptops, Printers.
Excellent written and verbal communication skills.
Excellent customer service skills.
Attention to detail.
Strong analytical and problem-solving skills.
Time management and organizational skills.
Ability to multitask and remain on track with deliverables.
EEO Employer
- Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.
