Treasury Management Support Analyst

Softworld, a Kelly Company • farmington hills, mi, us • 3m ago

Act as the day-to-day client contact for services relating to Treasury Products.
Provide support to internal/external customer support for all Treasury Management and business clients, as necessary. Assist clients with routine needs such as system functionality questions, moderate level technical issue resolution, billing issues, etc. Also provides information on client transaction accounts and other general banking needs.
Ensure appropriate Treasury Management documents and agreements are properly completed and executed prior to implementation.
Provide excellent customer service to support and solve internal and external customer issues.
Proactively time manage internal and external customer expectations when communicating and responding to processing requests, instructions, inquiries, issues, voicemails, and emails to help maintain relationships.
Tracks reported issues for consolidation and potential process or system change.

Required Skills:

Extensive knowledge of all bank products, services, policies and procedures.
Self-starter with the ability to work in a fast-paced environment.
Ability to perform complex assignments involving a high degree of mental alertness and application of sound judgment and above average analytical ability.
Excellent written and verbal communications required to communicate effectively to both external clients as well as internal technical project teams.
Must be able to multi-task effectively and prioritize workflow.
Knowledge of Commercial and Corporate Deposit Account Types.
Knowledge of Treasury Management products, services, core and business online banking platforms.

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