This role is responsible for leading and growing the Field Service operations overseeing 3 Branches and Remote Service Technicians for profitability within the framework of the stated corporate values and mission while protecting the corporate culture and improving overall customer experience. Looking for someone with demonstrated field service leadership experience across multiple locations and a high volume of calls. Experience with leading a centralized dispatch companywide, managing Service Coordinators and Field Service Technicians across Florida.
• Lead and motivate a trained staff to provide quality service to all customers in a timely manner
• Identify & implement operational improvements for the Field Service.
• Serve as the key liaison to Service Customers and Sales to ensure consistent customer satisfaction.
• Develop / Implement service technician and coordinator training schedule.
• Develop KPI’s that track and establish progress to stated goals for Field Service.
Lead the daily functioning of the Service Department including:
- Provide leadership, development & direction to Service Coordinators.
- Oversee P&L, Budgets, and reporting for overall Service Department health.
- Audit completed daily customer billings for accuracy.
- Oversee Service Customer relationships.
- Training opportunities for departmental and company growth.
- Communication and Customer visits will be vital to Technician and Customer Relationships.
Review after 90 days may result in increase in pay.
- Base salary varies with demonstrated experience and accomplishments.
- 15% of base pay pro-rated bonus that begins at 90% of stated goals maxes out at 20% of base pay for exceeding stated goals. 50% of bonus will be based on quantifiable goals and 50% based on qualitative commitments.
Employee Package Includes:
•Paid Vacation and 9 Paid Holidays
•Health Insurance with 50% company contribution toward selected coverage including family plans. Multiple plans through Blue Cross Blue Shield HMO and PPO plans to choose from
•$100K Life & AD&D Insurance paid 100% by company
•Short-Term and Long-Term disability paid 100% by company
•Phone & Car Allowance paid each pay period
Voluntary Group Benefits offered at employee's expense
•Dental •Vision •Additional Life Insurance for employee and family •Employee Assistance Program •Many other optional benefit plans available
All benefits have a 30-day waiting period
401K with company match up to 4% of employee contribution with eligibility after 1 year of employment
Automotive Development Group where our goal is to provide equipment solutions to the Fixed Operations challenges of today.
Our company takes pride in providing and maintaining a quality turnkey Automotive Service Shop to dealerships, repair facilities and tire shops. Come be a part of a growing and respected company in the automotive industry!
Qualifications
- Associate's degree or equivalent experience
- 3+ years' of experience either in technical support, field service management
- Excellent written and verbal communication skills
