About the Company
Our client is multi-trade service/construction contractor that provides top-tier heating, cooling, plumbing, and electrical services to Indianapolis and the surrounding areas. The company is locally and family-owned and has been around for over 40 years. Our client has a welcoming, positive, teamwork-based culture and are active in the community. Year after year, our they have given back to their fellow Hoosiers through various charitable means.
Role Summary
The Scheduling Coordinator is a key element in making the day go smoothly. They are the go-to person for service technicians (12) and for customers who have service requests. This role schedules customer appointments, routes technicians, and supports them by keeping them updated and ordering parts. The job involves ongoing communication with customers and service technicians.
This position is on-site in the northwest corner of Indianapolis, IN. The hours are Monday-Friday, 8am-5pm.
Responsibilities
Customers
- Responding to service leads
- Answering incoming calls and scheduling service appointments
- Confirming appointments the day before
- Building relationships with customers
- Following up after appointments
Technicians
- Organizing and optimizing days and routes
- Dispatching
- Ordering and coordinating parts
- Supporting technician needs while they're on the job site
Qualifications
- Customer service experience
- High school diploma or GED
- Clean background check and drug screen
No prior knowledge of HVAC or skilled trades is required. Our client will provide the training and tools needed to be a great performer.
Skills
- High professionalism
- Strong attention to detail
- Quick thinking and adaptability in fast-paced environments
- Engaging and positive attitude
Benefits/Perks
PTO
- General PTO
- Bereavement
- Birthday
- Holidays
Financial
- Bonus incentives
- 401K with company match
Healthcare
- Health, dental, vision, and life insurances
- HSA with company contribution
- Free virtual teledoc
Other
- Company events and holiday party
- Third-party phone skills coaching
Hiring Process
- Application
- Go over provided resources in preparation for interview with recruiter
- Interview with recruiter
- In-office assessment and interview
- Possible additional interview
- Drug test
- Offer
