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Position Summary:
The Desk Side Analyst is responsible for the delivery of IT services, SLAs, hardware break fixes, and upgrades as needed. This position also ensures all services are delivered in a timely, reliable and cost-effective manner.
Position Responsibilities:
- Manage/repair all technology hardware including but not limited to computers, printers, and scanners.
- Maintain accurate hardware production inventories and spare stock
- Troubleshooting some software as needed
- Adheres to all documented processes
- Travel to off-sites to provide the same level of support as the main campus assignment
- Assist with project assignments to implement new technologies or hardware
- Provide on-call and project support as needed
- Assist with the movement of I&T assets either receiving new equipment or decommissioning of end of life equipment
Position Requirements:
- Demonstrate a deep understanding of the technical environment and its business return.
- Strong communications; written and oral
- Have the necessary communication and interpersonal skills to interact with clients at all levels
- Can keep up to date with technology as it develops and inform their clients of the potential impact.
- Be self-managing and capable of prioritizing workload based on client requirements.
- The ability to work under pressure within a team and the ability to multitask are important attributes for this role
- The candidate will have good problem-solving skills and be highly motivated. He/she will be required to work on own initiative and must therefore possess good decision-making skills
- Maintain a clean and orderly work environment.
- The candidate will need to be able to take direction from leads and react to downtimes in the environment.
- Possess a valid driver’s license and be able to provide an annual Motor Vehicle Report (MVR) that meets requirements.
Education and Experience:
- Bachelor’s degree in the field of computer science, telecommunications, or information sciences, and 3 years of experience or 6 years of relevant work experience
