Duties and Responsibilities:
- Manage cases and tasks assigned to him/her on a daily basis
- Work on and resolve cases within the specified SLAs
- Handle all basic administrative and development functions such as, but not limited to, user account maintenance, reports and dashboards, data management, etc.
- Handle basic Salesforce.com data feeds and other integrations(e.g. AppExchange installations, outlook integration)
- Effectively act as the liaison between our users, vendors and the application development teams
- Collaborate with members of the user community to define and document development requirements
- Participate in reviewing the business user and product requirements, and application design
- Provide an accurate status report to the project lead consultant
- Provide end user support, work on configuration changes, bug fixes, and minor enhancements
- Immediate point of escalation for Associate Consultants and Consultants
- Subject-matter expert who can provide assistance to anyone who seeks help
- Takes a leadership role in projects, and as such, delegates cases to all project team members, is the primary point of contact for the CSM and the clients, and is accountable for each project team member’s performance within the project
Experience:
- 5+ years experience developing specifically for Salesforce or 7+ years experience developing for other platforms
Technical/Functional Skills:
- Demonstrated mastery in relational databases, object-oriented programming, software development lifecycle, algorithm analysis
- Mastery of languages like Java, JavaScript, C++, C#, CSS, HTML
Skills Requested:
- Experience with VS Code, SalesforceDX CLI
- Experience with DevOps tools and CI/CD pipeline for Salesforce
- Experience in Salesforce Vlocity
Globant is an EOE M/F/D/V. For many positions, relocation is available if needed. Globant does not accept unsolicited third party resumes.
