SUMMARY:
The Location General Manager (LGM) has ultimate responsibility for store operations of one or more assigned locations. The LGM creates an exceptional associate and customer experience aligned with CarMax culture.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Management of total store operations including associate development, profitability, customer satisfaction with a concentration on the sales process and budget management
- Utilizes reports, analyzes information, and monitors trends to identify opportunities in the business
- Displays financial responsibility through P&L management
- Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience
- Interviews, hires, trains and promotes associates to support store operations and company growth
- Ensures positive associate engagement and associate development through timely and effective feedback, to include individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process
- Leads senior management team in setting strategy for the store and provides vision, direction, and motivation to team
- Champions and implements both company and store initiatives for consistent execution and continuous improvement
- Manages daily store operations by interpreting, communicating and executing policies and procedures
- Resolves customer and associate issues
- Facilitates and participates in meetings and conference calls
Qualifications:
- Multi-task in a high energy, fast-paced work environment
- Speak, listen, and write effectively in dealings with customers and associates across departments
- Read, interpret, and transcribe data in order to maintain accurate records
- Make independent judgments regarding critical business decisions
- Identify business opportunities and suggest improvements
Education and/or Experience:
- 5+ years management experience, retail management experience preferred
- Completion of CarMax provided training
- Bachelor’s Degree a plus
- Intermediate PC skills
